DESIREE JETT
Social Circle,GA
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Walmart
03.2024 - Current
- Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collect co-payments or full payments from customers.
- Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
- Perform various pharmacy operational activities with strong commitment to accuracy and efficiency.
- Calculate dosages, fill prescriptions and prepare prescription labels with absolute accuracy.
Customer Service Representative & Veterinary Assistant
Ross Animal Hospital & Rehabilitation Center
06.2019 - 02.2024
- Managed client communications to ensure all inquiries were answered promptly and professionally
- Scheduled and confirmed appointments with clients, ensuring all necessary information and records were obtained prior to appointment
- Reconciled client accounts to ensure accurate billing
- Processed payments for services and products, accurately recording and maintaining records of all transactions
- Maintained patient records databases, ensuring accuracy and providing quick access to up-to-date information
- Provided excellent customer service and built relationships with clients, resulting in an increase in client retention
- Trained new receptionists on office policies and procedures, resulting in a smoother onboarding process
- Worked collaboratively with veterinarians and other staff to ensure the highest level of patient care
- Provided administrative support to multiple departments, including scheduling, coordinating meetings and events, and recording meeting minutes
- Assisted veterinarians and other staff with medical procedures, examinations, various tasks while ensuring the safety and well-being of patients
- Maintained inventory of hospital supplies and equipment and worked with various vendors to place orders
- Accurately filled and dispensed medications in accordance with state and federal regulations and maintain excellent communication and relationships with clients.
Customer Service Representative & Veterinary Assistant
South Mill Veterinary Clinic
12.2016 - 06.2019
- Managed client communications to ensure all inquiries were answered promptly and professionally
- Scheduled and confirmed appointments with clients, ensuring all necessary information and records were obtained prior to appointment
- Processed payments for services and products, accurately recording and maintaining records of all transactions
- Maintained patient records databases, ensuring accuracy and providing quick access to up-to-date information
- Provided excellent customer service and built relationships with clients
- Worked collaboratively with veterinarians and other staff to ensure the highest level of patient care
- Assisted veterinarians and other staff with medical procedures, examinations, various tasks while ensuring the safety and well-being of patients.
Customer Service Representative
Mount Holly Veterinary Clinic
01.2013 - 12.2016
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
- Scheduled and confirmed appointments with clients, ensuring all necessary information and records were obtained prior to appointment
- Processed payments for services and products, accurately recording and maintaining records of all transactions
- Maintained patient records databases, ensuring accuracy and providing quick access to up-to-date information
- Provided excellent customer service and built relationships with clients
- Worked collaboratively with veterinarians and other staff to ensure the highest level of patient care.
Education
High School Diploma -
Berkeley High School
05.2021
Skills
- Customer Service
- Ability to Work in a Team
- Detail Oriented
- Adaptability
Timeline
Pharmacy Technician
Walmart
03.2024 - Current
Customer Service Representative & Veterinary Assistant
Ross Animal Hospital & Rehabilitation Center
06.2019 - 02.2024
Customer Service Representative & Veterinary Assistant
South Mill Veterinary Clinic
12.2016 - 06.2019
Customer Service Representative
Mount Holly Veterinary Clinic
01.2013 - 12.2016
High School Diploma -
Berkeley High School
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