Volunteering
DESIREÉ JOHNSON
Director of Research
LOUISVILLE,KY
Summary
Experienced Scrum Master with a proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Proficient in multiple Agile methodologies, adept at stakeholder management, and skilled in sprint planning. Demonstrates exceptional organizational abilities in effectively managing complex projects with multiple deadlines.
Overview
29
29
years of professional experience
Work History
Director of Research
RockIt Women
11.2024 - Current
- Established connections with liaisons, allowing industry trends to inform research and vice versa.
- Planned and executed targeted research into IT needs for Women.
- Assisted in development and implementation of CEO's development plans.
- Worked in conjunction with CEO to plan for and assess progress towards future ideas and needs.
- Advised CEO on ethical concerns pertaining to research considerations.
- Gathered data through surveys, interviews, research and observations.
- Analyzed findings and reports from researchers in program and interpreted for supervisory staff.
Senior Business System Analyst (Supervisor)
UPS
10.2022 - 12.2024
- Analyze needs and help create work requirements for developers
- Create and update criteria documents
- Run daily standup meetings with product owners, quality assurance and developers to ensure they stay on track
- Run Backlog Refinement, Sprint Retrospective and Sprint Planning meetings once a Sprint
- Run Small Teams meetings twice a week
- Work with managers to improve processes within the Agile environment
- Work with Lead BA to create and implement new Agile procedures for all BAs to follow with their teams
- Mentor BAs as needed
Business System Analyst (Supervisor)
UPS
11.2021 - 09.2022
- Analyze needs and help create work requirements for developers
- Create and update criteria documents
- Run daily standup meetings with product owners, quality assurance and developers to ensure they stay on track
- Run Backlog Refinement, Sprint Retrospective and Sprint Planning meetings once a Sprint
- Run Small Teams meetings twice a week
- Create and update ICDs for TSIS
- Work with managers to improve processes within the Agile environment
Long Range Planning IE (Supervisor)
UPS
10.2019 - 10.2021
- Research and plan future International Aircraft needs 3,5 & 10 years out
- Alter International Aircraft plans as needed
- Create and publish yearly Aircraft Plan book for board of directors
- Create custom experimental aircraft plans as needed
- Create Adhoc queries and reports
SQL Database Analyst (Supervisor)
UPS
11.2018 - 10.2019
- Researched and troubleshooted application team production issues
- Created and maintained SQL Databases
- Installed SQL on new servers
- Researched expiring passwords, server space limitations and expiring licenses
- Researched and coordinated efforts to fix AvailabilityGuard Errors and Warnings
Business Intelligence Application Developer (Supervisor)
UPS
01.2017 - 10.2018
- Updated and maintained SQL jobs (80+) and Visual Studio packages (130+)
- Created, Updated and maintained MVC .Net webpages via Visual Studio and Burpsuite
- Created new development in SQL and Visual Studio as needed via TFS Tickets
- Held monthly support meetings for project priority and updates
- Supported other applications as needed via daily support calls and weekly defect/code reviews
- Tracked work using Change Control, HDFS, TFS, ITAS & AVS systems
- Trained new management on DMGBI Application
Air Cargo Systems Support Business Professional (Specialist)
UPS
10.2007 - 12.2016
- Created, updated and maintained internal and external websites
- Updated and maintained application access and SQL databases
- Created SQL Table diagrams and data dictionaries for new applications as needed
- Created application prototypes as needed
- Troubleshooted problems with existing websites and databases
- Created or assisted with creating business requirement documentation
- Create Test Scripts and training materials as needed
- Worked with Sales Team and Marketing Team to determine future needs
Security Technology Group Administrative Assistant
UPS
11.2005 - 10.2007
- Trained application users and site administrators
- Project reconciliation
- Designed, imported badges and printed badges
- Audited badge applications, access requests, returned ID's, and temp cards
- Conducted department self audit
- Reconciled incoming badge money
- Resolved monthly cost, report card & Balance Score Card Reconciliation
- Conducted monthly cost presentation (Khalix/Brio/Hyperion)
Human Resources Department Administrative Assistant
UPS
03.2004 - 11.2005
- Processed Employee forms
- Generated, tracked and trained managers in the Absence Risk Management System
- Generated reports and analyzed results for ERI Initiatives using Access
- Records management of former employees' separation files
- Supported Workforce Planning Manager and three Human Resources
- Worked on system projects and created/presented presentations
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
Ground Support Engineering Administrative Assistant
UPS
07.1998 - 03.2004
- Generated advanced reports through Access
- Analyzed equipment breakdowns
- Maintained department website
- Drafted vendor contracts to purchase equipment
- Processed invoices
- Created reports and presentations for monthly Balance Score Card and budget
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Missings Department Administrative Assistant
UPS
06.1997 - 07.1998
- Telephoned customers to locate missing documents
- Keyed found documents for customers to be billed
- Trained new employees
- Supported general department operations by providing various support services and assisting with projects.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Full Time Data Processor
UPS
07.1996 - 06.1997
- Keyed and bundled billing documents
- Trained new employees
- Audited co-workers' key-entry
- First Aid Responder
- Applied data validation procedures to support and enforce data integrity.
- Verified accuracy of data before transcribing.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
Part Time Data Processor
UPS
08.1995 - 07.1996
- Keyed and sorted international waybills and invoices
- Trained new employees
- Monitored data entry processes and worked to improve efficiency and performance.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Verified accuracy of data before transcribing.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
Scrum Master Certification -
ScrumStudy
09.2022
Bachelor's Degree - Business Administration
Indiana Tech University
05.2017
Associate Degree - Business Administration with an Option in Management
Sullivan University
06.2001
Skills
- Research and analysis
- Feasibility assessments
- Scrum processes
- Risk identification
- Team facilitation
- Meeting participation
- Sprint planning
- Project management
- Backlog management
- Leading scrum meetings
- Requirements gathering
- Agile best practices
Certification
Certified Scrum Master
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leaveHealthcare benefitsInterests
Reading
Crafting
Timeline
Director of Research
RockIt Women
11.2024 - Current
Senior Business System Analyst (Supervisor)
UPS
10.2022 - 12.2024
Business System Analyst (Supervisor)
UPS
11.2021 - 09.2022
Long Range Planning IE (Supervisor)
UPS
10.2019 - 10.2021
SQL Database Analyst (Supervisor)
UPS
11.2018 - 10.2019
Business Intelligence Application Developer (Supervisor)
UPS
01.2017 - 10.2018
Air Cargo Systems Support Business Professional (Specialist)
UPS
10.2007 - 12.2016
Security Technology Group Administrative Assistant
UPS
11.2005 - 10.2007
Human Resources Department Administrative Assistant
UPS
03.2004 - 11.2005
Ground Support Engineering Administrative Assistant
UPS
07.1998 - 03.2004
Missings Department Administrative Assistant
UPS
06.1997 - 07.1998
Full Time Data Processor
UPS
07.1996 - 06.1997
Part Time Data Processor
UPS
08.1995 - 07.1996
Bachelor's Degree - Business Administration
Indiana Tech University
Associate Degree - Business Administration with an Option in Management
Sullivan University
Scrum Master Certification -
ScrumStudy
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