Desiree Johnson
Searcy,AR
Summary
I am a diligent recent college graduate with a strong passion for healthcare and sports medicine, boasting three years of patient care experience and over four years in customer service. I am keen to leverage this knowledge and experience in a larger and more fast-paced environment.
Overview
5
5
years of professional experience
Work History
HR Specialist- Apprentice
Arkansas Children Hospital
Little Rock, AR
03.2024 - Current
- Collaborated with mentors to clarify project objectives.
- Maintained organization, cleanliness and safety in work areas.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Embraced ongoing education and learning opportunities to develop new skills.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Exercised versatility in fast-paced, agile work environments.
- Participated in ongoing training and compliance activities.
- Balanced competing priorities through deliberate project and time management practices.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
Library Student Assistant
Harding University Brackett Library
Searcy, AR
08.2019 - 12.2023
- Performed clerical duties such as filing, photocopying, and scanning documents.
- Organized shelves and maintained an orderly collection of books and other resources.
- Provided technical assistance to patrons in using computers and printers.
- Assisted with shelving returned items in appropriate locations within the library.
- Conducted inventory checks of physical resources in order to update records accurately.
- Helped patrons find specific materials, access library technology and learn borrowing policies.
- Leveraged knowledge of library categorization method to reshelve materials.
- Participated in periodic inventories of library collections.
- Sorted books, publications and other items according to established procedures.
- Assisted in preparation of book displays.
- Collaborated with other departments to develop strategies for enhancing customer experience.
- Assisted in developing policies related to technical services operations.
Patient Access Representative
UNITY HEALTH MEDICAL CENTER
Searcy
06.2023 - 12.2023
- Performed outpatient and inpatient registration duties, consistently verifying insurance information
- Providing general information to hospital users, patients, and families
- Effectively communicates with service delivery areas to optimize patient flow and enhance customer service
- Demonstrated exceptional dedication to ensuring high-quality, patient-centered customer service
- Increased proficiency in multiple areas including Emergency Department Registration, Outpatient Surgery, Inpatient and Observation Registration, Cath Lab Registration, Outpatient Surgery and Insurance Verification through a comprehensive understanding of cross-functional work.
- Handled switchboard operations including call transfers and communication with doctors and residents.
- Successfully handle call traumas and codes overhead, documenting all activities meticulously in operator plus (+).
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system as needed.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
Clinical Support Associate
UNITY HEALTH MEDICAL CENTER
Searcy
06.2022 - 06.2023
- Responsible for direct and indirect patient care
- Direct care duties include assisting the patient with personal hygiene needs and observing the patient's condition, including their vital signs, their feeding and elimination patterns
- Indirect duties may include general housekeeping skills, ordering and maintenance of supplies and simple charting ability
- Direct and indirect patient care duties are completed under the guidance and direction of the RN and LPN
- Trained new employees effectively to ensure that they were able to perform their job tasks
- Employed effective communication techniques to communicate with physicians and nurses.
Education
Bachelor of Science - Exercise Science
Harding University
Searcy, AR12.2023
High school Diploma -
Midlothian High School
Midlothian, TX05.2019
Skills
- Customer service
- Communication skills
- Time management
- Guest services
- Healthcare
- Healthcare Registration
- Switchboard
- Customer Relations
- Proficient in Excel
- Documentation Management
- Management collaboration
- Advanced Communication
- Task Prioritization
- Adaptability and Flexibility
- Teamwork and Collaboration
Additional Info
- Served as a member of the National Honors Society for three years
- Served as chapter secretary and a member of HOSA (Health Occupations Students of America) for three years
References
References available upon request.
Timeline
HR Specialist- Apprentice
Arkansas Children Hospital
03.2024 - Current
Patient Access Representative
UNITY HEALTH MEDICAL CENTER
06.2023 - 12.2023
Clinical Support Associate
UNITY HEALTH MEDICAL CENTER
06.2022 - 06.2023
Library Student Assistant
Harding University Brackett Library
08.2019 - 12.2023
Bachelor of Science - Exercise Science
Harding University
High school Diploma -
Midlothian High School