DESIREE JOHNSON
Inglewood,USA
Summary
Results-driven professional with a strong track record in enhancing operational efficiency and boosting team productivity. Expertise in developing and implementing innovative business strategies that lead to significant operating cost reductions and technology advancements. Proven leadership in managing special projects within established timelines and budgets while fostering collaborative relationships across cross-functional teams. Committed to utilizing skills to drive continued organizational success and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Representative
Primerica
Torrance
04.2024 - Current
- Educated clients on various types of life insurance policies available in the market.
- Monitored policy renewals and contacted clients to discuss renewal options and changes.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Performed administrative tasks such as filing paperwork or updating databases.
- Nurtured relationships with potential clients through regular communication and engagement.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Analyzed clients' financial situations to propose solutions that align with their long-term goals.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Educated clients on the importance of life insurance and financial planning.
Owner
Heavenly Cravings
Inglewood, CA
01.2020 - Current
- Organized events such as trade shows and conferences.
- Ensured compliance with local, state, and federal regulations.
- Adhered to budget guidelines when purchasing ingredients and equipment.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Observed food safety and sanitation protocols to reduce germ spread.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Collaborated with other owners on joint ventures and shared resources.
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Identified new opportunities for growth, expansion, and diversification.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
International Sales Support Associate & Operations
Obagi Medical
Long Beach, CA
11.2020 - 09.2024
- Liaise between Obagi's international customers, internal departments, and third party logistics to ensure timely and accurate fulfillment of customer orders
- Facilitates accurate and efficient processing of customer orders; verifies pricing and product availability
- Cross-functional collaboration with Supply Chain, Finance and Marketing
- Communicate to international customers regarding product information, account details, and product availability, product quality and complaints
- Create new processes and programs to improve company's OKRs and increase sales
- Manage multiple tasks simultaneously while maintaining attention to detail
Purchasing Associate
Delaware North - Patina Restaurant Group
Los Angeles, CA
04.2018 - 09.2020
- Coordinated and organized updates to Foodservice Ace
- Managed Order Guide in alignment with standards and programs
- Trained chefs and restaurant managers to successfully utilize FSA properly to complete orders and inventory
- Collected and compiled monthly vendor usage reports to coach restaurants managers and chefs on purchasing compliant items from the appropriate vendors to reduce food cost & improve profit
- Analyzed data to improve cost effectiveness, item comparison, and program compliance
- Assisted in onboarding new units in FSA (i.e FSA Unit Setup, Create Opening Order Guide & Inventory)
Vendor & Inventory Control Specialist
Truffle Brothers Inc.
Los Angeles, CA
11.2017 - 03.2018
- Acquired a variety of high-quality products like salami, cheeses, specific flours, and gourmet pasta.
- Facilitated communication between company owners and sales representatives to maintain transparency.
- Leveraged FlowTrac and Excel to generate sales activity reports.
- Maintained relationships with existing suppliers to ensure timely delivery of products and services.
- Collaborated with offsite accountants processing invoices and credit memos.
- Enhanced product portfolio through creation and modification in the inventory system.
- Performed inventory cycle counting and identified discrepancies.
- Identified and resolved inventory problems, including damaged or lost items.
- Managed inventory levels to ensure optimal stock at all times.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Purchasing Manager
The Art Institute of California
Los Angeles, CA
04.2014 - 12.2016
- Planned and facilitated Catered Events of 500 people with revenue of $2,000 or more per event
- Maintained budget and overall department cost, code, and process invoices
- Cost out recipes, menus and purchase orders for events such as Back to School Cookouts or Faculty Breakfasts
- She organized buffets and general food preparation while coordinating inventory control with purchasing and receiving orders
- Maintained, supervised and trained new and existing staff of 5-7 team members
- Ensured master requisitions match instructors' syllabus and helped every class with needs to operate successfully
- Delegated tasks to student workers to ensure work was completed as required
Bank Teller
Bank of America
Los Angeles, CA
01.2013 - 04.2014
- Welcomed customers and offered pleasant service during entire transaction.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Built and maintained client relationships through quality, personalized interactions.
- Assisted customers with basic technical issues related to digital banking platforms.
- Ensured high-quality customer interactions through in-person meetings and phone conversations.
- Ensured currency and check totals matched computer data at the end of each shift.
- Ensured precision in balancing cash deposits and inventory.
Cook
Buca Di Beppo
Santa Monica, CA
05.2012 - 10.2012
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries, and cookies.
- Checked temperature of food items regularly to ensure proper storage temperatures were maintained.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Prepared and cooked large batches of soups, stews, meats, vegetables and other food items according to recipes.
- Prepared salad prep station with necessary ingredients, verifying freshness and maintained appropriate ingredient levels throughout shift.
- Ensured compliance with safety standards in the preparation of hot foods.
Education
Master of Business Administration -
Argosy University
Los Angeles, CA09.2016
Bachelor of Science - Culinary Management
The International Culinary School at the Art Institute of California – Los Angeles
Santa Monica, CA09.2013
Skills
- Proficient in Microsoft Office
- Project management
- Customer service
- Organizational skills
- Attention to Detail
- Time Management
- Operational Efficiency Enhancement
- Interdepartmental Collaboration
- Business development
Affiliations
- National Honor Society, National Society of Collegiate Scholars (NSCS) April 2016
- Bronze Medal, The American Culinary Federation July 2016
- President's Honor Roll, The Art Institute of CA - Los Angeles September 2013
- Best Portofolio for Summer Quarter, The Art Institute of CA - Los Angeles September 2013
Certification
- Certified Hospitality & Tourism Management, Florida Atlantic University April 2020
- Certificated Culinarian, The American Culinary Federation July 2014
- California Department of Insurance, Insurance Producer - Life Issue Date: 9/12/2024 Expiration Date: 9/30/2026 License Number: 4398017 NPN: 21319950
Languages
English
Professional
Spanish
Limited
Service To The Community and College
Event Coordinator & Chef, Art Institute of CA - Los Angeles, Santa Monica, CA. 2014-2016
Member, P.H.A.T.T. Youth Group, Carson, CA 2010-2018
Support Staff, Southern California Youth Workers 2013-Present
Support Staff, California State Youth Conference 2011-Present
Support Staff, National Youth Conference, California 2011-Present
Member, Metropolitan Church of Christ Media Team, Carson, CA. October 2024-Present
INSTRUCTIONAL CONTRIBUTIONS
- Foodservice Ace (FSA) Training, Los Angeles, CA August 2019-April 2020
- Knife Skills Training, Santa Monica, CA January 2015-December 2016
References
References available upon request.
Timeline
Senior Representative
Primerica
04.2024 - Current
International Sales Support Associate & Operations
Obagi Medical
11.2020 - 09.2024
Owner
Heavenly Cravings
01.2020 - Current
Purchasing Associate
Delaware North - Patina Restaurant Group
04.2018 - 09.2020
Vendor & Inventory Control Specialist
Truffle Brothers Inc.
11.2017 - 03.2018
Purchasing Manager
The Art Institute of California
04.2014 - 12.2016
Bank Teller
Bank of America
01.2013 - 04.2014
Cook
Buca Di Beppo
05.2012 - 10.2012
- Certified Hospitality & Tourism Management, Florida Atlantic University April 2020
- Certificated Culinarian, The American Culinary Federation July 2014
- California Department of Insurance, Insurance Producer - Life Issue Date: 9/12/2024 Expiration Date: 9/30/2026 License Number: 4398017 NPN: 21319950
Master of Business Administration -
Argosy University
Bachelor of Science - Culinary Management
The International Culinary School at the Art Institute of California – Los Angeles
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