Desiree Jones

• Produced high-quality designs by utilizing Photoshop and Canva programs.
• Optimized printing processes
• Organized and prepared items for shipment.
• Operated and maintained heat pressing machine.
• Optimized communication channels and managed orders for clients.
• Proficient in Microsoft
• Enhanced financial management skills
• Qualified in QuickBooks software for efficient financial management.

• Records activity in salesforce.

• Handled basic customer insurance claims and transferred calls that required more focused assistance.

• Scheduled meetings and assist in making travel arrangements.

• Supported front office staff by providing word processing of correspondence and reports.

• Filed and retrieved documents, introducing a more efficient filing system adopted by the company

.• Worked on special projects, taking the lead on important project initiatives.

• Greeted visitors and escorted them to their destinations.

• Troubleshoot problems with office equipment and software to help staff stay productive and on-task

.• Maintained an efficient office environment by skillfully routing incoming and outgoing mail.

• Organized conferences and special events, including setting up the catering and preparing all supporting materials.

• Audited files to identify missing or misfile items and restored files to proper locations and states.

• Supported Supervisor by handling day-to-day needs and special projects with good multitasking and research skills.

• Updated office calendar with new meetings, events, and appointments to avoid overbooking.

• Returned pulled files to proper locations to maintain easy staff access.

• Proofread business documents to check spelling, grammar, and compliance with office policies.

• Promoted best practices by identifying opportunities for process improvements and initiatives.

• Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.

• Exceeded requirements in always providing products and services to customers.

• Scheduled appointments, sent reminders and updated master calendar.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Delivered clerical support by handling range of routine and special requirements.
• Received and routed business correspondence to correct departments and staff members.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Collected personal information from customers to accurately document requests.
• Managed telephone switchboard and routed internal and external calls to provide quick connection.
• Performed data entry operations to update database with customer responses.
• Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
• Carried out day-day-day duties accurately and efficiently.

• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Stayed current on available products, store promotions and customer service policies to better serve shoppers.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Completed physical inventory counts each month.
• Scanned shelves and product cases to locate expired, outdated and spoiled items.
• Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
• Increased sales by offering advice on purchases and promoting additional products.
• Answered questions about store policies and addressed customer concerns.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
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• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.
• Greet customers entering establishments.
• Process merchandise returns and exchanges.
• Stock shelves, and mark prices on shelves.
• Monitored areas for security issues and safety hazards.
• Quickly and accurately counted drawers at start and end of each shift.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
• Operated POS cash register and equipment to collect payments.
• Analyzed purchases for signs of fraud.
• Increased customer loyalty and retention.
• Oversaw weekly and seasonal merchandising and signage changes to promote specific products.