Desiree Jornov
Slingerlands,NY
Summary
Highly skilled Office Administrative Professional with over 15 years of experience supporting business operations in fast-paced, deadline-driven environments. Recognized for exceptional organizational and time management skills, complemented by strong communication and customer service abilities. Proven track record in data entry, record keeping, payroll processing, and accounting functions, demonstrating the ability to multitask and prioritize effectively. Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and QuickBooks, serving as a detail-oriented communicator who bridges departments and clients through clear written and verbal communication.
Overview
7
7
years of professional experience
Work History
Office Administrator/Accounting Clerk
Royale Flower Office
Albany, NY
03.2024 - Current
- Accounts payable: Invoice processing: I verify, process and record invoices to ensure they match purchase orders and receipts to avoid duplicate or unauthorized payments.
- Responsible for scheduling and processing payments through checks, ACH, or wire transfers to uphold financial commitments and maintain credibility with vendors.
- Maintain up to date vendor profiles, handling contact information and resolving payment related disputes efficiently. Keep strong vendor relationships to enhance transaction smoothness and credibility.
- Manage financial documentation to ensure compliance with internal policies and external regulations. Assist in generating accounts payable summaries and cash flow for management.
- Reconcile vendor statements and resolve outstanding balances or discrepancies, assisting in month end and year end closing.
- Implementing and monitoring internal controls to safeguard company assets and ensure compliance with tax regulations.
- Oversee daily office operations, maintain office supplies, scheduling, and workflow efficiency.
- Serve as primary point of contact for internal and external communications with clients. This includes answering the phone and managing email correspondence to facilitate effective communication.
- Clerical duties such as customer service, data entry, record keeping, databases, spreadsheets, and file management.
- Process financial transactions including accounts payable, accounts receivable, process payroll, and data entry in quick-books and excel, ensuring precision and timeliness.
- Responsible for onboarding new employees, handling and processing payroll.
Medical Claims Representative
United Healthcare
Kingston, NY
05.2019 - 04.2025
- Processed and reviewed medical claims for accuracy, compliance, and eligibility in a high-volume environment. Followed necessary steps and state laws to determine claims eligibility or denial.
- Maintain the ability to recognize HCFA, UB, Superbills and claim types such as hospital, ambulatory surgery, ambulance, vision, dental, orthopedic, hearing, IVF, MRI, laboratory surgical pathology, and much more.
- Ensured timely and accurate payments while adhering to healthcare regulations, laws and company policies. Keep up to date on any changes in the healthcare system.
- Demonstrated mastery of dual-screen systems, data systems navigation, and hotkeys for efficient claim resolution.
- Maintained strict confidentiality of sensitive patients and providers information.
- Claims Auditor: Audited medical insurance claims for accuracy, completeness, and policy compliance.
- Identified and resolved discrepancies in claim payments to maintain company financial integrity.
- Prepared detailed audit reports with findings and recommendations for process improvement.
- Collaborated with management and cross-functional teams to implement corrective actions.
- Voided incorrectly paid claims and provided necessary feedback to employees to ensure that they understood what was wrong and how to correctly process the claims going forward.
- Assisted in training new employees about procedures and accuracy standards to enhance department performance.
Education
Diploma -
Kingston Senior High School
01.2000
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Hudson Valley School of Massage Therapy
01.2013
Skills
- Time management
- Telephone reception
- Payroll
- Accounts Payable
- File maintenance
- Verbal and written communication
- Documentation and recordkeeping
- Bookkeeping
- Administrative support
- Database entry
Timeline
Office Administrator/Accounting Clerk
Royale Flower Office
03.2024 - Current
Medical Claims Representative
United Healthcare
05.2019 - 04.2025
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Hudson Valley School of Massage Therapy
Diploma -
Kingston Senior High School