Desiree Keifer
Livermore,CA
Summary
Hard working and highly skilled security specialist with over 4 years of experience in security, specializing in GSOC. Seeking a better opportunity for growth. Looking to provide security services at the highest level needed to serve all clients and guests through verbal and written communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative safety specialist
ICE Mortgage Technology
10.2019 - 05.2023
- Assist company employees in all concerns that pertain to safety and security
- Conduct ongoing review of multiple systems and sources to detect potential risks
- Monitor travel safety and security of company's employees
- Investigate alarms and responding by sending patrol, or alerting Fire services or Police as needed
- Notify and coordinating corporate response by distribution of advisories and other communications
- Compile daily reports and incident reports
- Follow procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
- Provide back-up, support, and on-call function as needed
- Gather and prepare reports on individual and team performance metrics
- Perform other related duties as required.
Administrative & Security Services/GSOC Operator
Securitas Security Services
08.2018 - 08.2019
- Greeted and debriefed with other employees at stationed locations
- Vigilantly secured surrounding areas of stationed locations
- Created badges for employees with Lenel system
- Worked with Avigilon and Envision for monitoring the company's security camera systems
- Cleared and checked alarms
- Radioed other officers to clear entry breaches and other maintenance issues
- Completed daily activity reports
- Used Outlook system for emails and employee contacts
- Communicated with officers around the world in regards to computer/camera support and safety/security concerns
- Worked alongside with the lead officer, site supervisor, and account manager to assure that all staff was on task.
Administrative Receptionist
Kelly Services, Inc
03.2018 - 06.2018
- Maintained and entered incoming data
- Prepared and edited outgoing correspondences from supervisors
- Scheduled meetings
- Answered phones and transferred calls to appropriate person
- Provided customer service to guests and employees
- Read and responded to emails and inquiries in a timely manner
- Prepared and lead company meetings and gatherings
- Accurately answered any questions that employees or customers had.
Customer Service Representative
Argus Observer
10.2016 - 04.2017
- Created legal publications and classified ads for clients
- Answered and transferred incoming calls
- Executed daily operations of approving/publishing legal, classified, and obituaries to run in the newspaper on a daily basis
- Provided customer service support to guests and customers.
Health Care Provider
In Home Supportive Services
04.2014 - 07.2016
- Helped client get to from daily appointments
- Scheduled doctors' appointments for client
- Provided client with meals on a daily basis
- Assisted with daily exercises and breathing routines with client
- Cleaning of living area and washing/drying of laundry.
Administrative Assistant
In Home Supportive Services
06.2014 - 03.2015
- Answered and directed incoming calls
- Maintained and coordinated events
- Scheduled room reservations for guests and employees
- Faxed documents and filed important paperwork
- Handled incoming and outgoing mail and deliveries
- Entered heavy data entry on a daily basis
- Efficiently processed customer purchases.
Administrative Assistant
City College of San Francisco
01.2010 - 02.2013
- Maintained and managed the front office
- Answered all incoming calls, emails, and voicemails
- Created weekly schedules for department staff
- Maintained data base, data entry, and generated reports
- Provided excellent customer service on a daily basis
- Provided campus tours to prospective students
- Coordinated on campus events and panel discussions.
Gsoc Opwe
Allied Universal Security Services
10.2023 - Current
- Improved GSOC operations by streamlining communication protocols and implementing efficient information sharing practices.
- Enhanced incident response times by developing and maintaining comprehensive emergency procedures and guidelines.
- Increased situational awareness with meticulous monitoring of global events, risk assessments, and threat analysis.
- Ensured business continuity by creating robust contingency plans for potential security incidents or disruptions.
- Fostered a culture of safety and security within the organization by conducting regular training sessions and workshops.
- Facilitated smooth transitions between shifts by ensuring proper handovers, briefings, and record-keeping practices were followed consistently across all teams within the GSOC environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
High school diploma or GED -
Associates of Arts in Social Work -
City College of San Francisco
San Francisco, CA01.2009
Skills
- 10 years of experience in a professional office environment
- Self-motivated, attention to detail, highly efficient, organized, punctual, and creative
- Effective working both independently and as a versatile team player
- Able to articulate with interpersonal skills and communication
- Microsoft Office
- Outlook
- Scheduling
- Data Entry
- Office Management
- Marketing
- Training
- Organizational Skills
- Receptionist
- Medical Terminology
- Time Management
- Word
- Software troubleshooting
- Google Docs
- Customer service
- Security Guard License
- Incident Reporting
- Report Writing
- General security
- CCTV Surveillance
- Detail Oriented
- CCTV Monitoring
- Superior customer service
- Physical Fitness
- Surveillance
- Emergency Response
- Access Control
- Patrol operations
- Complex Problem-Solving
- Relationship building and management
- Security Screenings
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Threat Assessment
- Access Control Management
- Electronic surveillance
- Document Management
- Investigative abilities
- Threat Management
- Staff Management
- Stationary surveillance
- Security Equipment Operation
- Crime Prevention
- Metal detector operation
- Crisis Management
- Theft prevention training
- Dispatch
- Emergency Management
- Personnel screening
- Investigation documentation
Certification
- First Aid Certification
- CPR Certification
Assessments
- Security Guard Skills, Highly Proficient, 11/01/19, Assessing risks, enforcing security standards, and handling complaints.
- Working with MS Word Documents (Basic), Highly Proficient, 08/01/19, Basic Word techniques, including the use of tools to format or edit text.
- Spreadsheets with Microsoft Excel, Completed, 06/01/19, Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
- Organizational Skills, Proficient, 07/01/18, Measures a candidate's ability to arrange and manage files or records using a set of rules.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Gsoc Opwe
Allied Universal Security Services
10.2023 - Current
Administrative safety specialist
ICE Mortgage Technology
10.2019 - 05.2023
Administrative & Security Services/GSOC Operator
Securitas Security Services
08.2018 - 08.2019
Administrative Receptionist
Kelly Services, Inc
03.2018 - 06.2018
Customer Service Representative
Argus Observer
10.2016 - 04.2017
Administrative Assistant
In Home Supportive Services
06.2014 - 03.2015
Health Care Provider
In Home Supportive Services
04.2014 - 07.2016
Administrative Assistant
City College of San Francisco
01.2010 - 02.2013
High school diploma or GED -
Associates of Arts in Social Work -
City College of San Francisco