Desiree Keller

• Answeredmulti-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
• Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
• Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
• Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Sorting mail, delivering mail, filing mail,

• Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
• Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.

• Maintained a clean and organized store environment, enhancing customer shopping experience.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
• Educated customers about ongoing promotions and special offers, driving additional revenue for the store.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.