Desiree King
Danville,VA
Summary
Organized, time efficient, and reliable professional with a strong focus on client well-being. Meticulous attention to detail in documentation and maintaining a clean and comfortable living environment. Empowering individuals to reach their highest potential and providing comprehensive support in various areas.
Overview
18
18
years of professional experience
4
4
Certification
Work History
PCA Personal Care Assistant
Bilem Health Services Inc.
10.2021 - Current
- Assist clients with personal activities such as bathing, oral hygiene, preparing and consuming meals, dressing and undressing, and ambulation.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents to promote patient comfort
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Direct Support Professional
Negril Inc.
10.2016 - Current
- Provide, encourage and/or redirect client behavior based on the desired outcome, that is implemented in their individualized service plan.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Laundered items, changed sheets and made bed to keep client's bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
PCA Personal Care Assistant
Dignity Home Health Care
10.2021 - 09.2023
- Assist clients with personal activities such as bathing, oral hygiene, preparing and consuming meals, dressing and undressing, and ambulation
- Report to a supervisor or case coordinator any changes in a client's physical condition, behavior, or appearance.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Assisted patients with self-administered medications.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with daily living activities, running errands, and household chores.
PCA Personal Care Assistant
Royal Care Certified Home Health Care
02.2018 - 10.2021
- Assist clients with personal activities such as bathing, oral hygiene, preparing and consuming meals, dressing and undressing, and ambulation
- Help clients move around safely
- Report to a supervisor or case coordinator any changes in a client's physical condition, behavior, or appearance
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Customer Service Associate
Family Dollar
03.2013 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Clerical Support/Work Study Student
Danville Community College
08.2013 - 05.2015
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Scheduled appointments
- Assembled Financial Literacy Packets
- Utilized strong time management skills to balance multiple responsibilities effectively while maintaining high-quality results.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Streamlined financial aid application process for students by organizing workshops and providing one-on-one assistance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative
StarTek
07.2010 - 02.2013
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
TELVISTA
09.2009 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
CNA - Certified Nursing Assistant
Riverside Health and Rehab Center
07.2007 - 08.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered high-quality care to 12 patients in rehabilitation facility.
Education
Associate's degree - Administrative Support Technology
Danville Community College
Danville, VA05.2015
Skills
- Developmental Disabilities Experience
- Billable Documentation
- Medication Administration
- Meal Preparation
- Cleaning Experience
- Laundry
- Home Care
- Vital Signs
- Diabetes care
- Ostomy Care
- Caregiving
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Certification
- CNA - Certified Nursing Assistant
- Careers Studies Certification-Medical Terminology
- Microsoft Word Certification
- First Aid Certification
- Driver's License
Timeline
PCA Personal Care Assistant
Bilem Health Services Inc.
10.2021 - Current
PCA Personal Care Assistant
Dignity Home Health Care
10.2021 - 09.2023
PCA Personal Care Assistant
Royal Care Certified Home Health Care
02.2018 - 10.2021
Direct Support Professional
Negril Inc.
10.2016 - Current
Clerical Support/Work Study Student
Danville Community College
08.2013 - 05.2015
Customer Service Associate
Family Dollar
03.2013 - 07.2018
Customer Service Representative
StarTek
07.2010 - 02.2013
Customer Service Representative
TELVISTA
09.2009 - 06.2010
CNA - Certified Nursing Assistant
Riverside Health and Rehab Center
07.2007 - 08.2009
Associate's degree - Administrative Support Technology
Danville Community College
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