Summary

Overview

Work History

Education

Skills

Timeline

Desiree Lakin

Atlanta,GA

Summary

Results-driven Social Media Manager bringing progressive background in customer service environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

years of professional experience

Work History

Social Media Manager

Author Lee Campbell

Atlanta, GA

06.2022 - Current

Increased customer engagement through social media.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Analyzed and reported social media and online marketing campaign results.

Airbnb Property Manager

Lakin Rentals LLC

Atlanta, GA

02.2022 - Current

Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Bartender/Lead Server Trainer

Twin Peaks

Buckhead, GA

02.2021 - 06.2022

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Trained new team members on restaurant procedures, menu items and performance strategies.

Server

Hooters

Lawrenceville, GA

12.2021 - 02.2021

Worked with POS system to place orders, manage bills and handle complimentary items.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Hostess/Server Shift Leader/Trainer

Duffy’s Sports Bar

Plantation, FL

09.2019 - 11.2021

Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Social Media Marketing Intern

Hurricane Grill & Wings

West Palm Beach, FL

09.2017 - 08.2019

Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
Conducted daily updates to social media profiles to boost company online presence.
Designed and presented social media campaign ideas.
Contributed to mock-ups, email campaigns and social media content.