Desiree Larochelle
Richmond,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Account/Project Manager
Cosmic Solutions/Zero Gravity
Saco, ME
06.2016 - Current
- Collaborated with team members to identify areas of improvement in the project process.
- Conducted risk assessments to ensure compliance with company policies and procedures.
- Managed client relationships by responding promptly to inquiries and resolving issues quickly and effectively.
- Documented all project milestones, tasks, deliverables, and changes related to scope of work.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Provided guidance and mentorship to junior staff members on best practices in project management processes.
- Coordinated between internal teams such as development, engineering, marketing, sales.
- Developed strategies for meeting deadlines while maintaining high quality standards.
- Monitored progress against established timelines and budgets throughout the life cycle of the project.
- Assessed customer feedback regarding product features or services rendered in order to improve operations.
- Performed research into industry trends that could help inform future decisions about projects.
- Resolved conflicts among team members through effective communication techniques.
- Ensured compliance with company policies and procedures related to accounts receivable and payable functions.
Administrative Assistant to the Director
North Country Transportation
Berlin, NH
11.2012 - 01.2014
- Creating agendas, presentations, reports, and other documents for the Director.
- Developing processes to improve administrative functions within the organization.
- Maintaining filing system for documents related to the Director's work.
- Ensuring all relevant information is available for upcoming meetings or events.
- Managing incoming calls and emails directed to the Director.
- Providing support during special projects led by the director.
- Preparing expense reports for reimbursement of business-related expenses incurred by the director.
- Processing invoices and ensuring payments are made in a timely manner.
- Ordering office supplies and equipment for use by staff under the director's supervision.
- Monitoring progress of ongoing projects assigned to staff working under direction of Director.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed daily invoices, reports and proposals.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Dispatcher
North Country Transportation
Berlin, NH
11.2010 - 11.2012
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Developed strategies for improving efficiency within the dispatch department.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Pharmacy Program Coordinator
Coos County Family Health Services
Berlin , NH
06.2005 - 09.2009
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Maintained up-to-date records related to program activities.
- Participated in the development of new programs or modifications to existing programs.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Checked expiration dates on prescription drugs to ensure potency.
- Received written or telephone prescriptions from physicians' offices and hospitals.
Education
Bachelor of Science - Healthcare Administration
New England College
Henniker, NH06-2009
Associate of Science - Admin Office Technology Management
White Mountains Community College
Berlin, NH06-2007
Associate of Science - Medical Office Technology Management
White Mountains Community College
Berlin, NH06-2007
Skills
- Risk Analysis
- Mentoring
- Quality Assurance Management
- Schedule Coordination
- Business Development And Planning
- Business Process Optimization
- Project Coordination
- Teamwork And Collaboration
- Management Collaboration
- Strategy Implementation
- Project Management
- Multi-Task Management
- Strategic Initiatives
- Timely Processing
- Accounting System Monitoring
- Customer Needs Assessment
- Services Optimization
- Customer Relationship Development
- Strategic Planning
- Market Development
- Negotiation Skills
- Persuasive Communication Expertise
- Accounting Operations Processes
- Financial Recordkeeping
- Account Administration
- Relationship Building And Management
- Customer Relationship Management
- Account Relationship Management
- Interdepartmental Collaboration
- Order Management
- Account Oversight
- Crm Systems
- Invoicing
- Client Retention
- Ap And Ar Management
- Sales Lifecycle Management
- Customer Training
- Ms Office
- Quality Control
- Great Judgment
- Customer Service
- Performance Monitoring
- Process Implementation
- Operational Improvements
- Quality Management Systems
- Compliance Oversight
Timeline
Account/Project Manager
Cosmic Solutions/Zero Gravity
06.2016 - Current
Administrative Assistant to the Director
North Country Transportation
11.2012 - 01.2014
Dispatcher
North Country Transportation
11.2010 - 11.2012
Pharmacy Program Coordinator
Coos County Family Health Services
06.2005 - 09.2009
Bachelor of Science - Healthcare Administration
New England College
Associate of Science - Admin Office Technology Management
White Mountains Community College
Associate of Science - Medical Office Technology Management
White Mountains Community College
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