Desiree L. Blake
Roanoke,Va
Summary
Proven track record in enhancing patient experience and operational efficiency at Vistar Eye Center, showcasing strong patient care and administrative support skills. Expert in HIPAA compliance and healthcare systems, with a knack for innovative problem-solving and fostering team unity. Achieved significant improvements in patient satisfaction and process optimization. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Vistar Eye Center
11.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Certified nurse assistant
Friendship Community Care
02.2019 - Current
- Certified as a Virginia Nursing Assistant in good standing with the Virginia Department of Health Professions
- Care for and assist patients/residents with all daily living requirements, such as: feeding and setting up meal trays, dressing patients, and making beds
- Measuring and recording input/output readings
- Demonstrate excellent clinical, customer service and leadership skills
- Knowledgeable of and assure compliance with federal and state regulations, company and facility policies, and procedures are consistently maintained
- Appropriately positioning patients/residents for comfort and health
- Provide daily preventative skin care treatments
- Read, interpret and follow written and oral instructions
- Accurately document any nursing care in the clinical record, including any changes in behavior or physical status
- Obtain and record vital signs as instructed
- Answer call bells in a timely manner
- Flexible, detail-oriented, and be able to make effective decisions and work as part of a service excellence team
- Promote a culture of Service Excellence
- Perform other duties as assigned
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
Household Coordinator
Richfield Living
10.2021 - 11.2022
- Assisted in the development of effective parenting strategies through research on child development topics relevant to each family member''s stage in life.
- Organized memorable family vacations that catered to all members'' interests while staying within budget constraints.
- Helped families maintain work-life balance by offering flexible scheduling options around professional commitments.
- Boosted family communication through the establishment of weekly meetings to discuss upcoming events and address concerns.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Assembly
Elizabeth Arden
04.2018 - 10.2018
- Company Overview: www.elizabetharden.com
- Direct the activities of the permanent and temporary personnel assigned to the distribution area picking operation
- Assignments were given to our line leader where we had to work between the picking area and sortation area
- Each production line had sufficient skills to be completed
- Working the assembly line could have up to small to big task to be finished
- As in put product into machines, boxes, or plastics dividers
- Must be able to lift 5-40 pounds due to lifting or packing shippers
- Www.elizabetharden.com
Server, Trainer and Cashier
Huddle House
12.2015 - 04.2018
- Report to work on time in a clean and complete proper uniform with a positive attitude ready to work
- Greet all customers with a smile and a verbal greeting
- Review the menu with customers when needed, suggestively sell products and take order from each customer
- Use approved abbreviations to submit tickets to the cook's station and deliver food in a timely manner to the customer once the food is cooked
- Handle money from customers; ring up tickets using the POS system and make proper change
- Account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over
- Complete the position checklist while stocking and preparing the unit for the next shift
- Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints
- Know the menu, the daily features when applicable, including which juices, add-ons and desserts to suggestively sell
- Assist coworkers when needed to maximize teamwork throughout the day
- Know and follow the Huddle House steps of service with each and every guest to maximize shift sales
- Practice all rules for safety food handling cash security and all other restaurant policies without exception
- Perform all prepping and cleaning duties
Education
High School -
Liberty High School
Bedford, Va05.2018
Skills
- Product Preparation
- Product Display
- Team Building
- Self-Motivation
- Administrative Support
- Computer Savvy
- Customer Service
- Client Escalations
- Conflict Negotiations
- Innovative Problem Solver
- Strong listening, written and verbal communication
- Attention to detail
- Insurance Verification
- Healthcare Systems Knowledge
- Patient confidentiality
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Patient Registration
- Medical Billing
- Phone and Email Etiquette
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
- Dementia and Alzheimer's knowledge
- End of life care
- Geriatric Care
- Direct Patient Care
Certification
- Certified Nursing Assistant, 03/01/19, Currently
- CPR, 05/01/17, 04/01/19
Timeline
Patient Service Specialist
Vistar Eye Center
11.2022 - Current
Household Coordinator
Richfield Living
10.2021 - 11.2022
Certified nurse assistant
Friendship Community Care
02.2019 - Current
Assembly
Elizabeth Arden
04.2018 - 10.2018
Server, Trainer and Cashier
Huddle House
12.2015 - 04.2018
High School -
Liberty High School
- Certified Nursing Assistant, 03/01/19, Currently
- CPR, 05/01/17, 04/01/19
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