Desiree' Leaks

• Streamlined administrative processes by implementing effective case management strategies and maintaining accurate client records.
• Answered 10-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Developed strategies to streamline and improve office procedures.
• Managed department budgets and generated financial reports for management review.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Managed filing system, entered data and completed other clerical tasks.
• Supported executive staff, coordinating travel arrangements, booking conferences, and managing calendars.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.

• Provided direction in budgetary strategies, policies, and practices
• Managed cross-functional 4 teams, resulting in successful completion of program objectives.
• Prepared budgetary information and data summaries
• Provided advice and guidance on budgetary matters.
• Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
• Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
• Trained team members on new software tools, improving overall productivity and efficiency.
• Created and optimized records management strategies to coordinate and protect information.
• Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
• Produced detailed and relevant reports for use in making business decisions.
• Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained electronic filing systems and categorized documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Maintained well-organized filing system for easy document retrieval and improved office workflow.
• Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
• Contributed to effective team management by maintaining open lines of communication with staff members across departments.
• Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Answered 10-line phone system and enthusiastically greeted callers.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
• Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
• Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
• Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
• Applied knowledge regarding crisis interventions to assist in emergency situations.
• Managed office and maintained records and files to offload administrative duties from chaplain.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Maintained electronic filing systems and categorized documents.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered 10-line phone system and enthusiastically greeted callers.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Created and updated records and files to maintain document compliance.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
• Screened visitors and issued badges to maintain safety and security.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.

• Interviewed and processed new patients, retrieved medical records, collected and organized data, reviewed records, and performed records retirement
• Adhered to HIPAA rules and guidelines.
• Coordinated with other departments as necessary to fulfill requests that required additional input or resources from multiple teams within the organization.
• Minimized errors in released information by conducting thorough quality assurance checks before sending out documents.
• Expedited urgent requests for medical records needed for critical care situations or legal proceedings, prioritizing those cases accordingly.
• Conducted regular audits of released patient information to identify areas for improvement and ensure consistency in quality across all requests.
• Served as subject matter expert within the department, providing guidance and support to colleagues on complex cases or challenging situations involving release of information.
• Improved efficiency in release of information process by streamlining workflows and documentation procedures.
• Assisted in reducing turnaround time for record requests by efficiently prioritizing tasks and managing workload effectively.
• Ensured compliance with HIPAA regulations and privacy policies through meticulous attention to detail when releasing sensitive patient information.
• Resolved medical record discrepancies by collecting and analyzing information.
• Maintained accuracy, completeness, and security for medical records and health information.
• Scanned and uploaded medical records into electronic medical records system.