Desiree Leon Guerrero
Graham,WA
Summary
Dedicated medical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Center Operations Director
Concentra
02.2022 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored and coordinated workflows to optimize resources.
- Cultivated a positive work environment that fostered employee engagement, and boosted overall team morale.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front and Back Office Lead Medical Assistant
Concentra
05.2016 - 02.2022
- Conducted initial patient assessments, gathering vital information for doctors to provide targeted diagnoses and treatments.
- Measured patient spirometry.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Facilitated effective communication between patients and healthcare providers, acting as a reliable liaison in critical situations.
- Managed inventory of medical supplies, reducing waste by implementing cost-effective ordering strategies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prepared lab specimens for diagnostic evaluation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Monitored daily appointments schedule for smooth operation of the clinic.
- Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assisting
Academy of Medical And Business Careers
Las Vegas, NV2002
Skills
- Data Analysis
- Customer Service
- Payroll Administration and Timekeeping
- Performance Evaluations
- Client Account Management
- Operations Oversight
- Relationship Building
- Program Administration
- Effective leader
Timeline
Center Operations Director
Concentra
02.2022 - Current
Front and Back Office Lead Medical Assistant
Concentra
05.2016 - 02.2022
Medical Assisting
Academy of Medical And Business Careers