- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Homesteading
Desiree Leopaul
Alvin,USA
Summary
I'm currently attending online college courses at WGU to obtain my Bachelor of Science in Psychology. My career goal would be a school counselor, human resources, or mental health advocate. It's been a dream of mine since I was still in school to become someone who can help people and/or families. I love helping and guiding people.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Technician/Receptionist
Animal Alliance of Galveston County
06.2019 - Current
- Client communications
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Training veterinary technician hires
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked technician and office supplies to keep all necessary materials easily accessible.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Count, input, and stock inventory
- Count drawer and deposits
Lead Receptionist
SNIP
05.2020 - 07.2020
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
Pet Hotel Lead
Petsmart
02.2018 - 06.2019
- Filing paperwork
- Client relations
- Front desk duties
- Data entry
- Check for signs of distress
- Feeding and grooming animals
- Customer service and satisfaction
- Stock/count inventory
- Animal care
- Administer medication
- Safety training certificate received for handling pets
- Oversee day-to-day operations of the boarding facility, reservations, and health charts
- Collaborated with management on strategic planning initiatives to increase revenue growth, expand services offered, and improve overall customer experience.
Education
Bachelor of Science - Psychology
Western Governors University
03-2028
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2016
Skills
- Front Desk Management
- Accurate Data Entry
- 10-Key Data Input
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service Representative
- Organizational Skills
- Customer Transaction Processing
- Calendar Management
- Medical Terminology
- Phone Etiquette
- Animal Care
- Animal Restraint
- Animal Handling
- Computer Skills
- Microsoft Outlook
- Accurate Typing Skills
- Clerical Experience
- Medication Administration
- Team Work
- Reliability
- Problem-solving
- Flexibility
- Safety and Care Management
- Animal Care
- Kennel Experience
- Veterinary Technician Experience
- Time Management
- Strong organization
- Client relationship building
- Billing and invoicing
- Document preparation
- Staff training
Accomplishments
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
- Responded to over 100 customer inquiries each day.
- Earned "Most Seen Patients" award at Animal Alliance.
- Earned "Employee of the Month" from Petsmart.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Briefly left Animal Alliance in 2020 and went to SNIP due to it being closer to where I lived but I came back to Animal Alliance after a little over a month due to not agreeing with the standard of care SNIP provided.
- Left Animal Alliance in 2021 due to the COVID vaccine becoming mandatory, I did not want the vaccine because I did not know anything about it, and I was worried for my health. I shortly came back after about a month, received the vaccine, and was reinstated employment at Animal Alliance.
Certification
- CPR certified
- Animal restraining and safety certification
Interests
Timeline
Lead Receptionist
SNIP
05.2020 - 07.2020
Veterinary Technician/Receptionist
Animal Alliance of Galveston County
06.2019 - Current
Pet Hotel Lead
Petsmart
02.2018 - 06.2019
High School Diploma -
Pasadena Memorial High School
Bachelor of Science - Psychology
Western Governors University
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