Desiree Lewis
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT
Mountain Park Health Center (MPHC)
01.2022 - 08.2024
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements
- Self-motivated, with a strong sense of personal responsibility.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
- Stocked supplies and instruments for examination rooms
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
- Triaged patients and performed vital checks for patient flow facilitation
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Conducted pre-authorizations and referrals to meet third-party insurer requirements
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
TRIAGE MEDICAL ASSISTANT
TTF Healthcare Search and Staffing (The Pain Center of Arizona)
03.2023 - 05.2023
- Manages triage voicemail consistently to ensure appropriate call-back times
- Prioritizes and appropriately escalates triage phone calls based on: Low level, Moderate Level, and High-level criteria
- Ensures follow up for Moderate and High-level concerns are addressed
- Serves as a patient advocate by facilitating communications between patients and staff and/or outside clinical facilities (ex: hospitals, physician offices laboratories, pharmacies)
- Documents communication between self, the patient, and/or staff in a clear concise manner that will allow those reviewing call notes easy interpretation
- As necessary, gathers faxed reports, reviews, and contacts patients for appropriate follow-up (immediate office visit (OV) versus routine OV)
- Completes and appropriately documents post-procedure follow-up phone calls and creates addendums as needed
- Utilized strong communication skills to effectively interact with patients, physicians, and other healthcare staff members.
LINE COOK
Wildflower Bread Company
01.2022 - 05.2022
- Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards
- Maintain cleanliness and complies with food sanitation requirements by properly handling food and ensuring correct storage
- Performs inventory checks and completes food storage logs
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment
- Managed multiple tasks simultaneously without compromising product quality or service times
- Adapted well under pressure in high volume environments while maintaining focus on quality execution
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation.
MEDICAL ASSISTANT FLOAT
Premier Medical Group
01.2021 - 06.2021
- Ensure an efficient patient flow
- Room patients in a timely manner
- Complete vital signs
- Complete required screenings
- Complete medication reviews
- Inventory supplies and stock exam rooms
- Respond to patient requests for telephonic support (Lab results, faxing records to specialists)
- Discharge patients giving all patient documents and provider instructions
- Conducting efficient and complete triage of pediatric patients including but not limited to, rooming patients and accurate documentation into EMR system.
CASHIER/STOCK ASSOCIATE
Goodwill Industries of Sacramento, California.
04.2018 - 01.2019
- Processed return items in accordance with store policy
- Processed customer payments quickly and returned exact change and receipts
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Readied merchandise for sale floor by marking items with identifying code and accurate pricing
- Carried out duties within a fast-paced retail environment, providing organized, stocking methods, and plans
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
RETAIL CASHIER/STOCK
Marshalls
04.2013 - 02.2015
- Performs non-management open/close procedures
- Keeps sales floor clean, stocked, and maintains display of merchandise
- Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements
- Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements
- Communicates effectively with coworkers and managers, displaying respect and using effective communication tools
- Followed established safety procedures while handling money or operating equipment
- Responded immediately to customer inquiries and concerns, escalating issues to supervisor.
Education
CERTIFICATE IN MEDICAL ASSISTING -
Carrington College - Phoenix
Mesa, AZ02.2021
Skills
- Insurance verification
- Vital signs
- Medical records
- EMR systems
- Triage
- Medical scheduling
- Experience administering injections
- Phone etiquette
- Healthcare Software Proficiency
- Diagnostic Procedures
- Patient Management
- Problem-solving abilities
- CPR AED
Certification
- CPR Certification
- BLS Certification
- AED Certification
- Food Handler Certification
References
- Heidi Dillenbeck - Prosano Health, (602) 803-0281, hdillenbeck@mphc-az.org
- Antoinette SantaCruz - Mountain Park Health Center, (623) 633-0333, ASantaCruz@mphc-az.org
- Oscar Huezo - Mountain Park Health Center, (509) 398-3353, oHuezo@mphc-az.org
- Mary Mahoney - Mountain Park Health Center, (623) 277-8332, mmahoney@mphc-az.org
Timeline
TRIAGE MEDICAL ASSISTANT
TTF Healthcare Search and Staffing (The Pain Center of Arizona)
03.2023 - 05.2023
MEDICAL ASSISTANT
Mountain Park Health Center (MPHC)
01.2022 - 08.2024
LINE COOK
Wildflower Bread Company
01.2022 - 05.2022
MEDICAL ASSISTANT FLOAT
Premier Medical Group
01.2021 - 06.2021
CASHIER/STOCK ASSOCIATE
Goodwill Industries of Sacramento, California.
04.2018 - 01.2019
RETAIL CASHIER/STOCK
Marshalls
04.2013 - 02.2015
CERTIFICATE IN MEDICAL ASSISTING -
Carrington College - Phoenix
- CPR Certification
- BLS Certification
- AED Certification
- Food Handler Certification
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