Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Lewis

Scranton,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Store Manager

Sheetz
01.2012 - Current
  • Maintained proper product levels and inventory controls for merchandise and audited/organized inventory to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and performance, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Quality Assurance Supervisor

Aldi Warehouse
11.2019 - 12.2023
  • Reported production malfunctions to managers and production supervisors.
  • Assured consistent quality of production by implementing and enforcing practice systems.
  • Inspected products and worker progress throughout production.
  • Implemented new quality assurance and customer service standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Recorded, analyzed, and distributed statistical information.
  • Created and maintained quality management systems to align with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Determined quality department standards, practices, and procedures.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
  • Forklift, Tugger, and Loader trained
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Managed shipping and receiving team, overseeing training, schedules, and work assignments.

Resident Advisor

Cedar Crest College
05.2016 - 05.2021
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Supported personal needs of residents dealing with diverse conditions.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Solved grievances and complaints by collaborating with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Provided crisis management and intervention during emergency situations.
  • Supervised student employees and provided feedback on performance.
  • Developed, implemented and monitored residential policies and procedures.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.

Conference Services Manager

Cedar Crest College
05.2016 - 05.2021
  • Created cost-effective event budgets by researching and comparing available vendors and locations.
  • Trained and supervised event staff to complete tasks on time.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Monitored and controlled event expenditures to meet budgets.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Developed creative themes for events and created related activities to engage attendees.
  • Implemented protocols and procedures to effectively manage planning process.
  • Produced concept plans for high-profile corporate meetings and events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated travel and accommodations for event attendees.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.

Animal Caretaker

Lehigh Valley Zoo
05.2016 - 05.2021
  • Administered medications to animals in treatment and documented changes in condition.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Developed and built environmental plans and enclosures
  • Reset procedure rooms between appointments and disinfected equipment.
  • Educated visitors and staff on proper animal care and handling.

Education

Bachelor of Science - Biology

Cedar Crest College
Allentown, PA
05-2021

Bachelor of Science - Mathmatics

Cedar Crest College
Allentown, PA
05-2021

Skills

  • Budgeting and cost control
  • Hospitality and accommodation
  • Product merchandising
  • Warehouse operation oversight
  • Loading and unloading
  • Safety oversight
  • Mentoring and training
  • Problem-solving
  • Purchasing management
  • Documentation
  • Multiple priorities management
  • Logistics

Timeline

Quality Assurance Supervisor

Aldi Warehouse
11.2019 - 12.2023

Resident Advisor

Cedar Crest College
05.2016 - 05.2021

Conference Services Manager

Cedar Crest College
05.2016 - 05.2021

Animal Caretaker

Lehigh Valley Zoo
05.2016 - 05.2021

Store Manager

Sheetz
01.2012 - Current

Bachelor of Science - Biology

Cedar Crest College

Bachelor of Science - Mathmatics

Cedar Crest College

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