Desiree Lucas
Las Vegas,NV
Summary
Hard working and detailed oriented individual, seeking the job position as a Barista. Looking to take a part time second job.
Overview
11
11
years of professional experience
Work History
Group Sales Specialist
Expedia/Classic Vacations
09.2018 - Current
- Providing exceptional customer service to clients.
- Staying well-informed about travel trends and destination information.
- Managing flights, accommodation choices, transfers, car rentals, activities, travel protection, and other related services.
- Creating customized travel itineraries that cater to unique preferences and interests of individual customers and groups. Creating, modifying, canceling pre travel plans.
- Promoting and upselling various travel services and products.
- Problem solving and addressing any issues or concerns that may arise and providing solutions to ensure client's satisfaction.
- Setting and exceeding sales targets, consistently delivering top-tier performance that contributes to company's growth and success.
- Assisting Travel Agents with Concessions/Comps earned for their "Groups A La Carte" Groups traveling.
Wedding Planner
Vegas Weddings
02.2015 - 09.2018
- Prepared proposals and quotations for Wedding/Vow Renewal couples via email, over phone, in person and via chat.
- Planned the sequence of wedding events and itineraries for couple's big day.
- Scheduled and arranged services with wedding vendors such as Florists, Photographers, Videographers, Transportation, Tux and Gown, Ministers, Caterers, DJs and Venues.
- Educated couple's with the legal process of their marriage.
- Facilitated final consultations and rehearsals for couples before their big day.
Barista
Espression Cafe
02.2013 - 02.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Offered a welcoming and helpful attitude toward guests and other team members.
Education
Associate of Applied Science - LETA Emphasis
College of Southern Nevada
Las Vegas, NV2013
High School Diploma - Visual Art
Las Vegas Academy
Las Vegas, NV2010
Skills
- Customer Service Skills: customer-centric approach with focus on meeting customer needs and ensuring satisfaction
- Sales Skills: Proven sales and negotiation skills, with a track record of meeting or exceeding sales targets
- Attention to Detail: Ensure all arrangements are accurate and well-organized
- Able to work in an exciting, fast-paced environment
- Communication Skills Excellent verbal and written communication skills, as well as active listening abilities
- Advanced computer skills, including proficiency in PowerPoint, Word, Excel, and Outlook
- Handling payment transactions
Certifications: Reiki Master teacher RMT
Reiki Practitioner 2017 to Present
Reiki Master Teacher 2019 to Present
Facilitates the flow of universal source energy to clients in the need of physical, emotional and spiritual healing.
Timeline
Group Sales Specialist
Expedia/Classic Vacations
09.2018 - Current
Wedding Planner
Vegas Weddings
02.2015 - 09.2018
Barista
Espression Cafe
02.2013 - 02.2015
Associate of Applied Science - LETA Emphasis
College of Southern Nevada
High School Diploma - Visual Art
Las Vegas Academy
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