Desiree Lumpkin
Calumet City,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient Health Information Clerk eager to fulfill a professional role to leverage many years of training and experience in managing healthcare documentation and procedures. Dedicated to applying updated information technology methods to ensure high-quality healthcare. Accustomed to healthcare quality improvement.
Overview
23
23
years of professional experience
Work History
Patient Procedure Scheduler
UChicago Medicine
Chicago, IL
10.2014 - Current
- •New Patient Associate: Acts as point of contact for the coordination of outside medical records for patients in select programs prior to first visit.
• Works with patients/family/caregivers to obtain medical records and diligently tracks acquisitions of records.
• Ensures timely and comprehensive collection of records and appropriately transfers gathered records to the clinical program or physician.
• Assist patients requesting records in accordance with institutional policies, HIPPA and the statues for the state of Illinois.
• Uses program specific guidelines to determine medical record retrieval needs.
• Provide escort service for new patients and other administrative support as needed. - •Patient Concierge: Schedule and confirm patient appointments with patients and healthcare professionals.
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Answered patient questions and fielded complaints to resolve issues.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Coordinated with patients and healthcare professionals to meet patient needs.
• Documented and managed patient information in computer system.
• Commended for maintaining safety, respect, and dignity of residents.
• Acted as patient advocate. - •Patient Service Coordinator: Facilitates the patient admission process.
• Provides high volume customer service and clerical support to coordinate and facilitate patient care within the units.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Answered patient questions and fielded complaints to resolve issues.
• Coordinated with patients and healthcare professionals to meet patient needs
• Referred patients to appropriate professionals and services.
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Documented and managed patient information in computer system.
• Scheduled patient appointments and procedures. - Coordinated patient appointments and ensured accuracy of information in the system.
- Assisted with scheduling procedures for patients, including MRI's and CT scans.
- Responded to patient inquiries regarding procedure availability and scheduling.
- Utilized electronic health records systems to update patient data and procedure information.
- Maintained communication with providers, technicians, and other staff members on a daily basis.
- Resolved conflicts between patient needs and provider availability.
- Monitored insurance authorizations for procedures to ensure proper billing practices were followed.
- Worked closely with hospital personnel to ensure accurate scheduling of procedures.
- Followed up with patients after their scheduled appointment or procedure.
- Processed cancellations and reschedules within required timeframes.
- Managed multiple queues simultaneously while ensuring timely response times.
- Identified potential problems in the schedule process before they occurred.
- Ensured compliance with facility policies and procedures related to patient scheduling.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Operating Room Stock Clerk
Supply & Logistics Procurement
Chicago, IL
05.2022 - 09.2023
- Responds to OR Command center and OR staff request in timely manner.
- Deliver requested items to all OR's in timely manner.
•Followed proper stock rotation procedures to minimize obsolescence and remove out of date items.
• Monitor and restock Anesthesia Airway Carts.
• Replenished items to maintain stock availability.
• Restock surgery packs and all other unused items from PRN cart. - Assisted with new team member training by positively reinforcing successful performance and giving respectful and encouraging support as needed.
- Contributed to positive team environment.
- Delivered amazing customer service.
Release of Information Supervisor
Smart Document Solutions/Healthport John H Stroger
Chicago, IL
11.2001 - 10.2014
- Managed team of ten employees, ensuring high productivity and quality standards were met.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- HEDIS Coordinator
- Implemented new operational procedures, increasing efficiency.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Collaborated with other departments to coordinate workflow processes between teams.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
Some College (No Degree) - Certified Nursing Assistant
Richard J Daley College
Chicago, IL11-1991
Some College (No Degree) - Health Information Management
South Suburban College of Cook County
South Holland, ILSkills
- HIPAA Compliance
- Process Monitoring and Improvement
- Complex Problem-Solving
- Client Relations
- Written and verbal communication
- Medical terminology understanding
- Processes and procedures
- Electronic Health Records
- Training and mentoring
- Operations Management
- Customer Service
- Scheduling appointments
- Filing systems expertise
- Process Improvement
- Data Analytics
- Cerner
- Softmed
- Epic
- Aria
- Microsoft Office
- Photocopying, Scanning, and Faxing
Timeline
Operating Room Stock Clerk
Supply & Logistics Procurement
05.2022 - 09.2023
Patient Procedure Scheduler
UChicago Medicine
10.2014 - Current
Release of Information Supervisor
Smart Document Solutions/Healthport John H Stroger
11.2001 - 10.2014
Some College (No Degree) - Certified Nursing Assistant
Richard J Daley College
Some College (No Degree) - Health Information Management
South Suburban College of Cook County
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