Desiree Luna
San Jose,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing
interpersonal skills, excellent time management and problem-solving skills. Organized and
dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Auto Glass Shop
Sales Person
01.2018 - 01.2019
- Kept work areas organized, clean and free of hazards.
- Replaced windshields and windows in vans, trucks and cars.
- Removed particles such as dirt and loose glass from damaged areas.
- Applied primer, installed glass and monitored curing.
- Calling Customers to coordinate windshield repair.
- Talking to Customers regarding Purchases cashier worker.
- Answering customers questions and concerns.
- Responded to customers enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Prepared Purchased vehicles and completed final delivery checks.
- Answered Telephone and Email inquiries from potential customers.
- Managed efficient cash register operations.
Ticket Sales\Ware House
Chase Field
01.2018 - 01.2019
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Stocking/Cleaning Restrooms
- Selling Tickets to incoming fans
- Making sure ground were clean before/during/after games.
- Sold admission, processed payments, and issue tickets.
- provided customers service by selling tickets and merchandise, answering questions, and distributing programs.
- Cultivated interpersonal skills by building positive relationships with others.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provide friendly, knowledgeable service.
- Maintained Clean, organized workspace according to operational standards.
Family Dollar
Cashiers
01.2017 - 01.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checking out customers
- Stocking store with new merchandise
- organizing Shelves
- Assisting customers and answering questions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and Organized Merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
Volunteer
Central Arizona Shelter Services (CASS)
01.2016 - 01.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Cleaning Mats and grounds for Shelter
- Setting Up Kitchen and Dining Area for Meals
- Cleaning up Restrooms and others areas.
- Participated in Volunteer Orientations and training sessions to learn about organizational changes and mission updates.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
General Maintenance Volunteer
MARIPOSA
02.2015 - 03.2016
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Changing, Washing Sheets/ Towels
- Making Beds and tidying up rooms for new guests
- Cleaning Carpets/Windows/Restrooms
Car Wash Attendant
Car Wash
09.2014 - 10.2014
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Washing/Detailing/Finishing Vehicles.
- Clearing out trash from vehicles.
- Checking out customers.
- Changing trash bins on Property.
- Keeping Property Clean
Dishwasher
Lee's Sandwiches
04.2012 - 05.2012
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleaning dishes and prepping Sandwhich- Making Stations
- Opening and Closing the shop
Education
High School Diploma -
Live Oak High School
Morgan Hill, CA06.2015
Skills
- Special Orders
- Cash Register Operations
- Electronic Systems
- Effective Listening
- Lots of Experience in Maintenance/ cleaning jobs
- Experienced in cashiering
- Good with Phone's and Computer's
- Cash Drawer Management
- Facility and Site Cleaning
- Guest Inquiries
- Stocking and Replenishing
- Customer Service
- Cleaning and Sanitizing
Timeline
Auto Glass Shop
Sales Person
01.2018 - 01.2019
Ticket Sales\Ware House
Chase Field
01.2018 - 01.2019
Family Dollar
Cashiers
01.2017 - 01.2018
Volunteer
Central Arizona Shelter Services (CASS)
01.2016 - 01.2017
General Maintenance Volunteer
MARIPOSA
02.2015 - 03.2016
Car Wash Attendant
Car Wash
09.2014 - 10.2014
Dishwasher
Lee's Sandwiches
04.2012 - 05.2012
High School Diploma -
Live Oak High School
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