Desiree Maldonado
Merchantville
Summary
Results-driven Practice Manager with over 10 years of healthcare operations experience, seeking to transition into an IT Applications Analyst role. Expertise in clinical workflows, patient scheduling, and revenue cycle management will be leveraged to improve data integrity and enhance provider efficiency. A strong commitment to optimizing healthcare processes through technology ensures seamless integration of operational insights with IT solutions. Passionate about driving innovation in healthcare through effective application of analytical skills and industry knowledge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Practice Manager
Virtua Medical Group
07.2021 - Current
- Support daily operations across clinical and administrative functions with a focus on patient care and provider needs. Facilitate monthly staff and clinician meetings. Aided in human resources tasks including hiring, onboarding, payroll tracking, and clinician reimbursement expenses. Troubleshoot and resolve various IT and Epic issues for staff and providers within the practice.
- Facilitate strategic partnerships with lead clinician and practice director to enhance process improvements and optimize workflows.
- Oversee scheduling management, optimizing cadence and appointment access for physicians and advanced practice providers.
- Implement departmental projects, including provider onboarding and clinical triage team implementation. Oversaw the rollout of Cisco Finesse and Jabber, providing comprehensive training and resources to optimize user adoption. Evaluated clinical workflows to drive improvements in operational efficiency and patient outcomes. Increased patient satisfaction by 15% with the implementation of the Clinical Triage Team.
- Cultivate team leadership by inspiring and guiding members to foster a culture of collaboration and continuous learning.
- Prepare weekly and monthly finance reports to explain to leadership budget-to-actual variances
Office Coordinator/Practice Manager
Virtua Medical Group
06.2019 - 07.2021
- Oversaw daily operations of practice to enhance efficiency. Facilitated monthly meetings for staff and clinicians to promote collaboration. Managed human resources activities such as recruitment, onboarding, payroll processing, and performance evaluations.
- Created and managed hospital/office schedules
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies
- Facilitated collaboration among office staff to ensure seamless operations and team preparedness for unforeseen challenges.
- Achieved a 20% increase in patient satisfaction by implementing a decision tree for scheduling new patients. Streamlined appointment scheduling to enhance operational efficiency. Diagnosed and resolved IT/Epic issues impacting staff and providers within the practice.
- Acted as at-the-elbow Epic support super user during Lourdes implementation.
Registered Medical Assistant
Lourdes Medical Associates
04.2012 - 06.2019
- Collected and recorded comprehensive medical histories and vital signs to support patient care.
- Assisted in performing basic diagnostic tests including phlebotomy and electrocardiograms. Supported healthcare providers by administering intramuscular injections as instructed.
- Assisted with scheduling appointments. Supported patient check-in and check-out processes. Managed incoming calls effectively.
- Ensured accuracy of patient insurance information to facilitate seamless billing and coding operations.
- Managed vaccine inventory and medical supplies to maintain optimal clinic operations
- Facilitated timely prescription refills and obtained prior authorizations from pharmacy and radiology departments to ensure patient care continuity.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2030
Associate of Science - Business Administration
Camden County College
Blackwood, NJ05.2026
Skills
- Strong communication skills
- Proficient in report creation
- Presentation creation
- Comprehensive understanding of healthcare compliance requirements
- Expertise in Epic Ambulatory, Haiku, and Cadence modules
- Attention to detail
- Enhanced clinical documentation
- Educational resource creation
- Proficient in Microsoft Office 365 applications
- Time management
- Problem-solving
Accomplishments
- BPR 2024, Top Talent
- Stretch assignment from 2023 to 2025: Managed an additional high-volume office and a new hospital call schedule, along with doubling the number of staff and providers.
Certification
- PMP Certification – Preparing for exam, Project Management Institute
- BLS – American Heart Association, Expires 1/2028
- Registered Medical Assistant – AMT Certification Number 2639465, Expires 2/1/2029
Timeline
Practice Manager
Virtua Medical Group
07.2021 - Current
Office Coordinator/Practice Manager
Virtua Medical Group
06.2019 - 07.2021
Registered Medical Assistant
Lourdes Medical Associates
04.2012 - 06.2019
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Business Administration
Camden County College