Desiree Maldonado-Mendiola
San Antonio,TX
Summary
Dynamic and results-driven professional with years of experience in strategic planning, program design, policy development, and program evaluation. Proven track record in managing and supervising teams, improving operational efficiencies, and engaging with diverse communities. Adept at coordinating inter-agency efforts, developing and administering surveys, and producing comprehensive evaluation reports. Committed to fostering a culture of equity, diversity, and inclusion
Overview
21
21
years of professional experience
1
1
Certification
Work History
Resident Engagement Assistant Manager
Opportunity Home San Antonio
San Antonio, TX
07.2022 - Current
- Assist in overseeing a federal housing program, managing a $22.5 million budget by streamlining operations and introducing innovative processes, resulting in a 19% quarterly increase in efficiency and service delivery.
- Enhanced family engagement in program enrollments by 50% through impactful STEM programs, job opportunities, and community engagement initiatives, significantly empowering families.
- Collected and analyzed program data for regular reporting to internal and external partners, ensuring data integrity and compliance with privacy laws.
Resident Service Coordinator
Opportunity Home San Antonio
San Antonio, TX
06.2021 - 06.2022
- Coordinated and promoted activities that created a sense of community among residents, enhancing overall 80% of resident satisfaction and empowerment.
- Facilitated orientation, intake, and assessment for new families enrolling in programs, ensuring smooth transitions and accurate record-keeping for 90% of residents.
- Encouraged residents' self-advocacy and empowerment by addressing their social, psychological, physical, and economic needs resulting in a 80% increase in successful resource utilization.
Family Based Service Specialist I
Department of Children and Protective Services
San Antonio, TX
09.2019 - 05.2020
- Overseen 50+ cases of children placed in homes or shelters, providing crisis intervention, assessments, and case management services to families and legal guardians.
- Developed 100% of case plans with clear goals, objectives, tasks, and timelines, ensuring effective service delivery and client support.
- Collaborated with local agencies to ensure healthy living environments, and develop strategies for parents to aid children with mental health and behavioral issues.
Case Manager, I
Five Acres
Pasadena, CA
01.2017 - 06.2019
- Managed 35 foster care cases involving at-risk youths, identified mental health resources, and created individual plans to aid personal, emotional, and behavioral growth.
- Conducted crisis intervention and resolved conflicts during critical situations, which included delivering continuous support to foster parents, parents, and youth.
ABA Therapist
ACES Autism Center
Chino, CA
10.2015 - 01.2017
- Overseen twelve clients to develop and implement ABA treatment plans based on assessment data and behavioral goals meeting 80-99% of goals.
- Provided individualized behavior therapy services to children with autism spectrum disorders.
Legal Secretary
Children’s Law Center Of California
Monterey Park, CA
04.2003 - 06.2015
- Coordinated and managed over 200 court files, including scheduling hearings, managing filing deadlines, and calendaring events.
- Drafted, edited, and finalized legal documents such as contracts, pleadings, and motions with an error rate of less than 5%.
- Assisted in over 300 trial preparation activities, including organizing exhibits, preparing witness binders, and assembling jury instructions.
Education
Master's of Arts - Developmental Psychology
Los Angeles University College
Bachelor of Arts - Child and Adolescent Psychology
Los Angeles University College
Skills
- Strategic planning and program design
- Leadership and Supervision
- Community and Resident Engagement
- Data Collections and Analysis
- Case Management and Service
- Program evaluation and compliance
- Communication and Collaboration
- Customer Service and Relationship building
- Project Management
Certification
- National Association of Housing and Redevelopment Officials (NAHRO) Certified Specialist of Family Self-Sufficiency
- Nan-McKay Certified Self-Sufficiency Service Coordinator
- Nan-McKay Certified Supervisor and Manager
Personal Information
Title: Resident Engagement Assistant Manager
Timeline
Resident Engagement Assistant Manager
Opportunity Home San Antonio
07.2022 - Current
Resident Service Coordinator
Opportunity Home San Antonio
06.2021 - 06.2022
Family Based Service Specialist I
Department of Children and Protective Services
09.2019 - 05.2020
Case Manager, I
Five Acres
01.2017 - 06.2019
ABA Therapist
ACES Autism Center
10.2015 - 01.2017
Legal Secretary
Children’s Law Center Of California
04.2003 - 06.2015
Master's of Arts - Developmental Psychology
Los Angeles University College
Bachelor of Arts - Child and Adolescent Psychology
Los Angeles University College