Delma Valencia
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mel's Drive In
Server/Manager
03.2020 - Current
- Greeted guests in a friendly and welcoming manner.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Provided exceptional service to high volume of daily customers.
- Checked regularly with guests to ensure satisfaction with each food course and beverages.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Performed opening and closing duties as part of management team and handled cash management.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Mel's Kitchen
Manager
09.2018 - 01.2021
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Maintained employee attendance, payroll information, vacation requests.
- Resolved customer complaints and issues promptly, maintaining a positive image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Cal Berkeley
Banquet Server
06.2016 - 09.2018
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Set up stations for serving meals according to established guidelines.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
Education
High School Diploma -
Galileo High School
San Francisco, CA08-1996
Skills
- Storage Management
- Restaurant Operations
- Customer-Oriented
- Leadership training
- Delegation and Motivation
- Organization and Multitasking
Certification
- Food Handler's Permit
Timeline
Mel's Drive In
Server/Manager
03.2020 - Current
Mel's Kitchen
Manager
09.2018 - 01.2021
Cal Berkeley
Banquet Server
06.2016 - 09.2018
High School Diploma -
Galileo High School
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