Desiree Martinez
Lancaster,CA
Summary
Current student working toward dental office management and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Party City
Huntington Park, Ca
09.2023 - 11.2023
- Answered customer questions about return and exchange policies
- Addressed, researched and resolved customer issues
- Used business and product knowledge to solve customer needs
- Greeted customers upon entry and provided assistance in locating items
- Restocked inventory as needed to ensure merchandise availability
- Maintained clean and organized sales floor to improve store appearance
- Verified shift sales with cash count and drawer balancing.
Office Assistant
United Maintenance Services
Los Angeles
11.2022 - 04.2023
- Proofread documents for errors before distribution or submission
- Highly organized
- Tech admin
- Fielded incoming calls and took detailed messages
- Scheduled appointments and maintained office calendar
- Prepared letters, invoices and contract language to correspond with clients and vendors
- Shredded older files and confidential information to reduce security risks
- Entered data into spreadsheets or databases for record keeping purposes
- Answered phone calls and directed them to appropriate personnel.
Sales Associate/ Cashier
Soho Girl
Los Angeles
04.2022 - 10.2022
- Removed dust and dirt from items, regularly cleaning store
- Built attractive displays and merchandised products
- Communicated effectively with supervisors regarding daily tasks and priorities
- Handled cash register transactions efficiently and accurately
- Secured consistent customer sales with knowledgeable, friendly support
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
Host/Cashier
Anwar's Kitchen
Los Angeles
04.2021 - 12.2021
- Inspected dining areas and directed staff to bring spaces up to standards
- Offered flexible working hours to cover busy shifts during periods of high demand
- Answered phone calls and provided information on menu items, specials, and operating hours
- Operated cash register for take-out orders or gift card purchases when needed
- Updated daily specials boards for customers to view easily upon entrance
- Assisted bussers in clearing tables to expedite turnover time between seatings
- Trained new hostesses on restaurant procedures and policies
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Cleaned and organized menus to increase sanitation and availability
- Kept customers happy, seating each quickly, and always resolving complaints to complete satisfaction
- Assisted management with financial needs by totaling receipts and preparing cash deposits
- Used POS system to input reservations and orders.
Education
Associate in Science (A.S.) -
Antelope Valley College
05.2025
High School -
Linda Marquez High School
06.2021
Skills
- Customer Service
- Invoice Processing
- Data Entry
- Calendar Management
- Call handling
- Scheduling
- Appointment Scheduling
- File Organization
- Verbal Communication
- Multitasking Abilities
- Scheduling Meetings
- Teamwork and Collaboration
- Problem Solving
- Quickbooks
- Time Management
- Event Planning
- Problem Solving Abilities
- Hospitality and accommodation
- Detail Oriented
- Empathy and Understanding
- Positive Attitude
- POS Software
- Social Media Savvy
Languages
- English, Fluent
- Spanish, Intermediate
Timeline
Retail Sales Associate
Party City
09.2023 - 11.2023
Office Assistant
United Maintenance Services
11.2022 - 04.2023
Sales Associate/ Cashier
Soho Girl
04.2022 - 10.2022
Host/Cashier
Anwar's Kitchen
04.2021 - 12.2021
Associate in Science (A.S.) -
Antelope Valley College
High School -
Linda Marquez High School