Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Martinez

Redlands,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Knowledgeable dispatcher with over seven years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic, with natural relationship-building and leadership talents.

Overview

11
11
years of professional experience

Work History

Dispatcher

Zum School Services
San Bernardino, CA
07.2023 - Current
  • Ensure compliance with safety regulations and company policies.
  • Utilize Zum Portal to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Develop strategies for improving efficiency within the dispatch department.
  • Conferred with customer to address questions, problems or requests for service or equipment.

Dispatcher

Durham School Bus Services
San Bernardino, CA
08.2022 - 06.2023
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Monitored changes in route schedule and communicated changes to drivers.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.

Operational Clerk

First Student
Corona, CA
06.2018 - 08.2022
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Used word processing, spreadsheet tracking and database software to track and report on activities and information.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.

Barista Trainer

Starbucks, Barista
Banning, CA
09.2014 - 06.2018
  • Able to adapt to situations quickly.
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

Beaumont High School
06.2014

Skills

  • Schedule and calendar management
  • Verbal and writing communication
  • Customer satisfaction
  • Billing and invoicing
  • Spreadsheet development
  • Database entry

Timeline

Dispatcher

Zum School Services
07.2023 - Current

Dispatcher

Durham School Bus Services
08.2022 - 06.2023

Operational Clerk

First Student
06.2018 - 08.2022

Barista Trainer

Starbucks, Barista
09.2014 - 06.2018

Beaumont High School