Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Massiah-White

Philadelphia,PA

Summary

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

3
3
years of professional experience

Work History

Federal Case Manager

The Kintock Group
08.2022 - Current
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.

Behavioral Health Technician

U.S Medical Staffing
10.2020 - 08.2022
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.

Assistant Social Worker

Willow Terrace Nursing And Rehabilitation Center
03.2021 - 05.2022
  • Maintained impeccable case notes and documented activities fully in PointClickCare.
  • Evaluated individuals' financial resources and current needs related to discharge concerns.
  • Coordinated referrals to community services to help clients obtain needed support once inpatient care was completed.
  • Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
  • Protected clients' health information with strict protocols focused on controlling access to confidential information.
  • Detailed residents' medical and social needs for personnel and arranged for appropriate services.

Education

Bachelor of Science - Human Services

Lincoln University
Lincoln University, PA
05.2020

Skills

  • Client Advocacy
  • Utilization Review
  • Records Management
  • Regulatory Compliance
  • Performance Tracking
  • Individualized Counseling
  • Referral Coordination
  • Case Management

Timeline

Federal Case Manager

The Kintock Group
08.2022 - Current

Assistant Social Worker

Willow Terrace Nursing And Rehabilitation Center
03.2021 - 05.2022

Behavioral Health Technician

U.S Medical Staffing
10.2020 - 08.2022

Bachelor of Science - Human Services

Lincoln University
Desiree Massiah-White