Desiree Mata
Tucson,AZ
Summary
Experienced professional focused on meeting or exceeding objectives seeking Office Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Perception Counseling
Tucson, AZ
12.2021 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
Support Associate Level II
CGI Federal
Tucson, AZ
03.2020 - 10.2021
- Work with Passport Applicants and Adjudicators making certain that all required documents and proper identification is submitted for successful passport application processing
- Daily use of systems such as TDIS to process applications and SharePoint to document activities
- Compose correspondence to Applicants, Adjudicators and Passport Specialists to facilitate the passport application approval process
- Assist with various special projects as requested by the Government
ICQA CAP Problem Solver (FC Associate I)
Amazon
Tucson, Arizona
09.2019 - 03.2020
- Responsible for warehouse inventory audit of both material and work processes
- Focused on causes of defects and assisted in formulating new processes to eliminate reoccurrence of problems
- Researched customer complaints and return requests in order to determine reasons for customer dissatisfacation and see if any of the issues could have been avoided by better handling of materials in warehouse
Business Service Analyst I
DePaul Industries, INC
Fort Huachuca, AZ
07.2005 - 09.2019
- Provided direct support for the U.S. Army Information Systems Engineering Commands Emergency Operation Center requiring SECRET CLEARANCE level
- Generated reports crucial to the Commander and higher headquarters personnel using Microsoft Office Applications
- Reviewed and analyzed staffing criteria in preparing of and submitting actions to higher headquarters for approval
- Provided threat briefings to personnel traveling to foreign countries, consisting of conducting and analyzing research for any new threat changes, terrorist activities, worldwide threats natural disasters, and health or pandemic warnings
- Worked with filing systems of Government-provided in accordance with AR 25-400-2 guidance
- Analyzed business and user needs and documented customer specifications
- Supported the business cycle including feasibility studies, and the implantation of new processes
Education
No Degree - Medical Billing And Coding
Carrington College - Tucson
Tucson, AZAssociate of Arts - Administration of Justice
Cochise College
Sierra Vista, AZSkills
- Policy and Procedure Modification
- Team Management
- SECRET CLEARANCE LEVEL
- CPR-4, ICD-9, ICD-10 & HCPCS
- Cyber Awareness Challenge Training
- Crisis Resolution
- Behavior Observation
- Community Re-Entry Planning
- Best Practices and Standards
- Proficient in DTS, APACS, SPOT, ADPASS & MOBCOP systems
- Meticulous Record Keeper
Timeline
Front Office Manager
Perception Counseling
12.2021 - Current
Support Associate Level II
CGI Federal
03.2020 - 10.2021
ICQA CAP Problem Solver (FC Associate I)
Amazon
09.2019 - 03.2020
Business Service Analyst I
DePaul Industries, INC
07.2005 - 09.2019
No Degree - Medical Billing And Coding
Carrington College - Tucson
Associate of Arts - Administration of Justice
Cochise College
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