Desiree McCullough
Pontiac
Summary
Dynamic Accounts Receivable Specialist with proven expertise in invoice processing and payment reconciliation at In Rhodes Management Inc. Adept at resolving discrepancies and enhancing customer satisfaction through exceptional service. Bilingual in Spanish, I leverage strong data entry skills to maintain accurate records and support financial stability for clients.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Specialist
In Rhodes Management Inc.
Auburn Hills
01.2024 - 05.2025
- Managed customer invoicing and payment processing for timely account settlements.
- Resolved discrepancies by reviewing accounts and communicating with clients directly.
- Maintained accurate records of transactions using accounting software and spreadsheets.
- Processed payments, refunds and adjustments to customer accounts.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
Auto Parts Handler
Advance Auto Parts
01.2023 - 01.2024
- Process D.I.Y, Pro accounts and independent contractor orders, fulfil all orders by part numbers, deliver all parts to customers, retrieve all core parts for refurbishing, and return all new or defected parts to warehouse.
Administrative Assistant
Cardiology and Vascular Associates
01.2021 - 01.2022
- Answering phones, logging all information from phone calls with patients, researching medical files on patients before, during and after scheduled appointments, worked hand in hand with scribes, doctors, M.A'S and P.A'S, scheduled appointments etc.
Liaison for Consumers and D.T.E
Utility Resource Group
01.2019 - 01.2020
- Set up meetings, documented all files, supported supply chain team, helped notify all on call field operators of duties and outage assignments, assisted with all procedure/standard work instruction review and creation, revisions, and employee training, monitored vendor performance, assisted with all developments etc.
Client Coordinator
OLHSA
01.2015 - 01.2017
- Company Overview: Non-profit organization
- While working for a non-profit organization, I helped my clients obtain the funds they needed to get them in a financially stable position, answered phones, made appointments and filed documents.
- Non-profit organization
Emergency Dispatch Operator
Sonitrol
01.2012 - 01.2015
- I replied to alarm alerts quickly and professionally by protocol, I dispatched police departments, fire departments, and ambulance accordingly while keeping a clear mind and a clean workstation.
Education
High School Diploma -
PONTIAC CENTRAL HIGH SCHOOL
Pontiac, MI06-2006
Skills
- Account management
- Customer service support
- Data entry
- Research and due diligence
- Accounts receivable expertise
- Payment reconciliation
- Bilingual (Spanish)
- EHR
- Invoice processing
- Accounting Software
Timeline
Accounts Receivable Specialist
In Rhodes Management Inc.
01.2024 - 05.2025
Auto Parts Handler
Advance Auto Parts
01.2023 - 01.2024
Administrative Assistant
Cardiology and Vascular Associates
01.2021 - 01.2022
Liaison for Consumers and D.T.E
Utility Resource Group
01.2019 - 01.2020
Client Coordinator
OLHSA
01.2015 - 01.2017
Emergency Dispatch Operator
Sonitrol
01.2012 - 01.2015
High School Diploma -
PONTIAC CENTRAL HIGH SCHOOL
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