Desiree McLain
Summary
- Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
- Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
- Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
- Communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
- Hardworking and passionate job seeker with strong organizational skills eager to secure full-time position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Medical Assistant
George County Regional Hospital, Podiatry
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Quality Documentation Specialist
Nuance Communications
06.2022 - 03.2023
- Medical scribing the patient notes
- Formatting patient's visit notes with important and current information
- Communication with team members on assignments
- Adjusting to new changes and regulations
- Participating in group activities and group sessions
- Improved documentation quality by reviewing and editing technical documents for accuracy and consistency.
- Created templates and standardized formats for consistent presentation across all company documents.
- Transcribed sensitive documents with complete confidentiality.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Nurse Assistant/Medical Assistant
Mississippi Family Medicine
02.2020 - 03.2022
- Checking the patient's vital signs
- Discussing the chief complaint
- Reporting to the provider of urgent and important information about the patient
- Charting vital signs and any additional information on the patient
- Answering the phone
- Faxing paperwork
- Administering injections when needed
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
Assistant Manager
Pizza Inn
10.2015 - 09.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Planned team-building exercises to increase employee performance and job satisfaction.
Nurse Assistant
South Central Regional Medical Center
02.2013 - 09.2015
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
Certification of Completion - Medical Assistant
MedDoc Training
04.2024
Completed Certification - Completed Certification For Nurse Assistant Course
Pine Belt Educational Center
Laurel, MS10.2012
High School Diploma -
Wayne County High School
Waynesboro, MS05.2012
Skills
- CPR
- Vital Sign Monitoring
- Medical Terminology
- HIPAA Compliance
- User Support
- Standard Operating Procedures Understanding
- Continuous Improvement
- Managing Multiple Tasks
- Customer Service
- Direct Patient Care
- Data Entry
- Patient Care Coordination
Timeline
Medical Assistant
George County Regional Hospital, Podiatry
05.2024 - Current
Quality Documentation Specialist
Nuance Communications
06.2022 - 03.2023
Nurse Assistant/Medical Assistant
Mississippi Family Medicine
02.2020 - 03.2022
Assistant Manager
Pizza Inn
10.2015 - 09.2018
Nurse Assistant
South Central Regional Medical Center
02.2013 - 09.2015
Certification of Completion - Medical Assistant
MedDoc Training
Completed Certification - Completed Certification For Nurse Assistant Course
Pine Belt Educational Center
High School Diploma -
Wayne County High School
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