Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESIREE MCLAIN

Charlotte,NC

Summary

Detail-oriented and knowledgeable about products and services to exude outstanding customer service to every individual. Charismatic and energetic personality suited for an upbeat, fast-paced, customer service-oriented environment. Strong eagerness to learn, grow, and teach, while being adaptable to change.

Overview

7
7
years of professional experience

Work History

Server Trainer

THE MARQUEE CHARLOTTE
Charlotte, NC
06.2023 - 06.2025
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
  • Managed a high-volume nightlife atmosphere during nights, weekends, and events.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Provided prompt service, managed cash and payments, and maintained customer satisfaction.
  • Established rapport with guests, catered to all requests, and resolved service issues in a timely manner.
  • Communicated effectively with different departments in order to ensure smooth operations within the organization.

VIP Representative

STATS CHARLOTTE
Charlotte, NC
04.2021 - 07.2023
  • Delivered exceptional bottle service to VIP guests in exclusive nightlife settings.
  • Provided personalized recommendations based on guest preferences and occasions.
  • Responded to customer inquiries promptly and courteously while providing excellent customer service.
  • Maintained a safe environment by following proper safety procedures during bottle handling.
  • Adhered to established standards for pouring liquor, wine, beer into glasses or containers.
  • Monitored guest consumption of alcohol to ensure compliance with state regulations.

Shift Manager

BUFFALO WILD WINGS
Rock Hill, South Carolina
10.2018 - 03.2020
  • Managed daily restaurant operations and ensured smooth service delivery.
  • Developed staff schedules to optimize workforce efficiency and coverage.
  • Implemented inventory control procedures to reduce waste and costs.
  • Resolved customer complaints quickly to foster a positive dining experience.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

ABC BARTENDING SCHOOL -

ABC BARTENDING SCHOOL
Charlotte, NC
01.2022

WINTHROP UNIVERSITY - Business Management and Marketing

WINTHROP UNIVERSITY
Rock Hill, SC
01.2020

Skills

  • Cash management
  • Service delivery
  • Customer relationship management
  • VIP services
  • Team leadership
  • Process optimization
  • Problem solving
  • Inventory control

Timeline

Server Trainer

THE MARQUEE CHARLOTTE
06.2023 - 06.2025

VIP Representative

STATS CHARLOTTE
04.2021 - 07.2023

Shift Manager

BUFFALO WILD WINGS
10.2018 - 03.2020

ABC BARTENDING SCHOOL -

ABC BARTENDING SCHOOL

WINTHROP UNIVERSITY - Business Management and Marketing

WINTHROP UNIVERSITY

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