Desiree McWilliams
Finance
Cleveland,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Military Pay Technician
Department Of Defense
11.2022 - Current
- Streamlined military pay procedures by implementing efficient processing systems and maintaining accurate records.
- Enhanced the accuracy of pay calculations for service members through thorough auditing and data verification.
- Provided exceptional customer service to military personnel, addressing pay-related inquiries and resolving issues promptly.
- Reduced errors in payroll processing by implementing strict quality control measures and conducting regular audits.
Customer Care Representative
Department Of Defense
11.2019 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative Debt and Claims
Department Of Defense
02.2019 - 11.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
Retired Pay Technician
Department Of Defense
01.2017 - 10.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Legal Administrative Specialist
Department Of Veterans Affairs
05.2016 - 01.2017
- Streamlined legal document processing by implementing efficient filing and organizational systems.
- Assisted attorneys in research for case preparation, resulting in more effective trial strategies.
- Coordinated schedules and appointments for multiple attorneys, ensuring optimal time management.
- Reduced errors in legal documents by meticulously proofreading and editing drafts before submission.
Appointment Scheduler
Cleveland Clinic
09.2015 - 05.2016
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Streamlined appointment setting process for improved client experience and higher retention rates.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Education
Bachelor Of Applied Science - Business And Managerial Economics
University of Phoenix
Tempe, AZAssociate Degree In Business Administration - Liberal Arts And General Studies
Cuyahoga Community College
Cleveland, OH05.2013
Diploma - Radio And Television Broadcasting
Ohio Center For Broadcasting
Valley View, OH10.2004
Skills
- Organizational Abilities
- Accounting Principles Knowledge
- Conflict Resolution Techniques
- Quality Control Procedures
- Microsoft Office Suite Proficiency
- Military Pay Regulations Understanding
- Interpersonal Skills
- Auditing and Compliance
- Ethical Conduct
- Teamwork and Collaboration
Accomplishments
Awards: Received five awards for performing excellent customer service for the Federal Government.
Resume - Sections
An official website of the United States government
Languages
Chinese (Mandarin)
Elementary
Timeline
Military Pay Technician
Department Of Defense
11.2022 - Current
Customer Care Representative
Department Of Defense
11.2019 - 11.2021
Customer Service Representative Debt and Claims
Department Of Defense
02.2019 - 11.2019
Retired Pay Technician
Department Of Defense
01.2017 - 10.2019
Legal Administrative Specialist
Department Of Veterans Affairs
05.2016 - 01.2017
Appointment Scheduler
Cleveland Clinic
09.2015 - 05.2016
Bachelor Of Applied Science - Business And Managerial Economics
University of Phoenix
Associate Degree In Business Administration - Liberal Arts And General Studies
Cuyahoga Community College
Diploma - Radio And Television Broadcasting
Ohio Center For Broadcasting