DESIRE'E MCWILLIAMS
Denver,CO
Overview
23
23
years of professional experience
Work History
Assistant Manager
IHOP
08.2020 - Current
- As an Assistant Manager, I oversaw daily operations, managed staff, and ensured customer satisfaction.
- # Managed operations, product control, schedules, and complaints, improving overall store efficiency.
- # Tracked employee hours and labor, reducing costs and optimizing workforce efficiency.
- # Cooked and served food, ensuring consistent quality and high customer satisfaction.
- # Resolved customer complaints promptly, increasing customer retention and loyalty.
- # Trained new staff, enhancing team performance and service quality.
Asst. Management /Server
Elijah's Cafe
06.2019 - 08.2020
- As an Asst. Management / Server, I managed operations, handled customer service, and performed serving duties for a seamless dining experience.
- # Gathered customer orders in the POS system, ensuring accurate order processing and timely service.
- # Delivered food to tables and prepared takeout orders, maintaining high customer satisfaction and efficient service.
- # Managed a team of 10-15 staff daily, enhancing team performance and operational efficiency.
- # Handled closing duties, including money management and deposits, ensuring accurate financial reconciliation.
- # Monitored inventory of food and products, reducing waste and maintaining optimal stock levels.
- # Completed nightly paperwork, ensuring accurate record-keeping and operational reporting.
Asst. General Manager/ Server
IHOP
12.2011 - 08.2016
- As an Asst. General Manager/Server, I oversaw daily operations, managed staff, and handled customer service, while also performing serving duties for efficient restaurant management.
- # Processed orders in the POS system, ensuring accuracy and timely service.
- # Delivered food and prepared takeout orders, achieving high customer satisfaction.
- # Managed 10-15 staff daily, improving team performance and efficiency.
- # Handled closing duties, including money management, ensuring accurate financial reconciliation.
- # Monitored inventory, reducing waste and maintaining optimal stock levels.
- # Completed nightly paperwork, ensuring accurate record-keeping and reporting.
- # Scheduled shifts, ensuring adequate staffing and smooth operations.
- # Resolved customer issues, enhancing satisfaction and improving service.
- # Welcomed diners, creating a positive first impression for a great experience.
- # Prepared and served food, meeting quality standards and timely service.
- # Checked on customers, addressing needs and maintaining a high-quality experience.
- # Bussed tables and maintained cleanliness, ensuring a sanitary dining environment.
- # Processed payments, ensuring accurate billing and efficient transactions.
Team Lead/asst.manager
Jamba juice
02.2008 - 08.2008
- As a Team Lead/Assistant Manager, I supervised team members and assisted with managerial tasks for smooth operations and excellent service.
- # Generated leads, increasing sales opportunities and boosting revenue by 15%.
- # Achieved sales targets, contributing to higher market presence and sales growth.
- # Enhanced customer interactions, improving conversion rates and satisfaction.
- # Reported on campaign performance, optimizing strategies for better results.
- # Recovered 25% of overdue accounts, improving cash flow.
- # Negotiated payment plans, ensuring timely payments and positive client relationships.
- # Monitored accounts, meeting collection goals and improving efficiency.
- # Prepared reports, providing insights to improve revenue assurance.
Customer Service/sales
qwest
03.2003 - 08.2005
- As a Customer Service/Sales representative, I provided exceptional customer support, addressed inquiries and concerns, and drove sales by effectively promoting products and services.
- # Displayed excellent customer service, resulting in high client satisfaction.
- # Processed orders and purchases accurately in a busy call center.
- # Retained customers by resolving issues for irate clients.
- # Ensured timely delivery by corresponding with sales agents and clients.
- # Created engaging PowerPoint presentations with animation.
- # Built Excel sales charts and auto-updating Word documents for reports.
Timeline
Assistant Manager
IHOP
08.2020 - Current
Asst. Management /Server
Elijah's Cafe
06.2019 - 08.2020
Asst. General Manager/ Server
IHOP
12.2011 - 08.2016
Team Lead/asst.manager
Jamba juice
02.2008 - 08.2008
Customer Service/sales
qwest
03.2003 - 08.2005