Desiree Meacham
Jacksonville,NC
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Head Kennel Technician
academy animal hospital
Jacksonville, NC
06.2021 - Current
- Ensured all areas were adequately sanitized, including restrooms, break rooms, and other common areas.
- Restocked restroom supplies such as paper towels, toilet tissue and soap dispensers.
- Instructed new employees on proper animal care techniques and safety regulations.
- Provided food and water to animals according to specified diets.
- Administered medications prescribed by veterinarians as needed.
- Assisted veterinarians during examinations or surgical procedures on animals.
- Administered vaccinations and other treatments as directed by veterinarian staff.
- Ensured that all safety protocols were followed when working with animals.
- Observed animals for signs of illness or injury, reported any changes to supervisor.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Maintained customer records in the database system.
Receptionist
academy animal hospital
Jacksonville, NC
01.2021 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Implemented strategies to maintain cleanliness and organization in the reception area, fostering a professional ambiance.
- Coordinated pick-up and delivery of express mail services.
Sales Associate
Sally's Beauty Supply
Patchogue, NY
02.2019 - 09.2024
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Helped customers find specific products, answered questions, and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
Kennel Worker
West Hills Hospital
Huntington, NY
10.2019 - 04.2020
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Trained new staff members on proper animal handling techniques.
- Monitored animals for signs of stress or discomfort while in the facility.
- Ensured that all safety protocols were followed when handling animals.
- Sanitized equipment used during grooming processes according to established guidelines.
- Greeted customers and provided information about services offered by the kennel.
- Walked dogs on a daily basis to ensure they received exercise.
- Provided emotional support to pets who experienced separation anxiety from their owners.
- Administered medications as directed by veterinarians.
- Recorded detailed notes regarding each animal's health conditions.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Communicated effectively with owners regarding their pet's care plans.
- Provided food, water, and bedding for animals in care.
- Assisted with grooming activities such as brushing fur and trimming nails.
- Maintained clean and orderly play yards, kennels and cages.
- Stayed on top of laundry, sweeping and disinfection protocols.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-2015
Skills
- Staff Management
- Safety Monitoring
- Scheduling Coordination
- Animal Nutrition
- Group management
- Work Planning
- Customer Service
- Professionalism
- Animal Care
- Microsoft Office
- Written Communication
- Customer Communication
- Multitasking
- Medication Administration
- Time management abilities
- Medical assessment
Timeline
Head Kennel Technician
academy animal hospital
06.2021 - Current
Receptionist
academy animal hospital
01.2021 - Current
Kennel Worker
West Hills Hospital
10.2019 - 04.2020
Sales Associate
Sally's Beauty Supply
02.2019 - 09.2024
High School Diploma -
Brentwood High School
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