Desiree Medina
San Antonio,TX
Summary
Looking for a position where I can utilize my skills and knowledge to be successful in applying strong communication and problem resolution skills to each customer issue in a timely manner by providing exceptional customer service. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Independent Distributor
Herbalife
08.2019 - Current
- Marketing by promoting business and products via social media and flyer in person.
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Maintain accurate records of all transactions,
- Manage inventory effectively to maintain optimal stock levels and minimize storage costs.
- Reviewed customer information to suggest best products for specific needs and maintain 100% return customer rate.
- Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
- Place orders and collect payment to submit orders for clients as they are ready to start their health journey.
Benefit Advocate Specialist
United Healthcare Group
11.2021 - 06.2022
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
School Receptionist
Jubilee Highland Hills
08.2019 - 11.2019
- Increased office organization through effective inventory management of supplies, resulting in cost savings for the school budget.
- Assisted in maintaining accurate student records by updating the database system regularly.
- Coordinated substitute teacher assignments when necessary to ensure appropriate staffing levels during staff absences.
- Facilitated efficient meeting scheduling between school staff, parents, and students as needed.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
Medical Assistant
Riosurgical Weight Loss By Joel A. Rodriguez, Md
12.2016 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Receptionist
Riosurgical Weight Loss By Joel A. Rodriguez, Md
03.2016 - 12.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance benefits, demographics, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
West Telemarketing/Alorica
09.2014 - 03.2016
- Managed a high volume of inbound and outbound calls daily, maintaining composure under pressure while providing exceptional service.
- Verify all customer demographics and make sure customer provides certain information to make sure its correct person listed before providing any information on account.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Eye Technician
Vision Source
02.2012 - 09.2013
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Managed inventory levels for eyewear products and supplies ensuring consistent availability to meet varying patient needs.
Education
Diploma - Medical Assistant
Career Point College
San Antonio, TX02.2015
High School Diploma -
Lytle High School
Lytle, TX06.2008
Skills
- Brand Promotion
- Social Media Marketing
- Account development
- Staff Training and Development
- Customer Service
- Client Relations
- Documentation
- Payment Collection
- Product Distribution
- Sales Goals
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
- Payment Processing
- LiveChat
- Keyboarding
- Math
- Medical terminology
- Insurance verification
- Reliable
- Dependable
- Inbound / Outbound calls
- Computer Savvy
- Multitasking
- Fast Learner
Timeline
Benefit Advocate Specialist
United Healthcare Group
11.2021 - 06.2022
Independent Distributor
Herbalife
08.2019 - Current
School Receptionist
Jubilee Highland Hills
08.2019 - 11.2019
Medical Assistant
Riosurgical Weight Loss By Joel A. Rodriguez, Md
12.2016 - 09.2018
Medical Receptionist
Riosurgical Weight Loss By Joel A. Rodriguez, Md
03.2016 - 12.2016
Customer Service Representative
West Telemarketing/Alorica
09.2014 - 03.2016
Eye Technician
Vision Source
02.2012 - 09.2013
Diploma - Medical Assistant
Career Point College
High School Diploma -
Lytle High School
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