Desiree Medina
San Antonio,TX
Summary
Looking for a position where I can utilize my skills and knowledge to be successful in applying strong communication and problem resolution skills to each customer issue in a timely manner by providing exceptional customer service. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Independent Distributor
Herbalife
08.2019 - Current
- Marketing by promoting business and products via social media and flyer in person.
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Maintain accurate records of all transactions,
- Manage inventory effectively to maintain optimal stock levels and minimize storage costs.
- Reviewed customer information to suggest best products for specific needs and maintain 100% return customer rate.
- Trained new team members on best practices for selling products, ensuring a seamless transition into their roles as independent distributors.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues efficiently.
- Place orders and collect payment to submit orders for clients as they are ready to start their health journey.
Benefit Advocate Specialist
United Healthcare Group
Remote
11.2021 - 06.2022
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
School Receptionist
Jubilee Highland Hills
San Antonio, TX
08.2019 - 11.2019
- Increased office organization through effective inventory management of supplies, resulting in cost savings for the school budget.
- Assisted in maintaining accurate student records by updating the database system regularly.
- Coordinated substitute teacher assignments when necessary to ensure appropriate staffing levels during staff absences.
- Facilitated efficient meeting scheduling between school staff, parents, and students as needed.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
Medical Assistant
Riosurgical Weight Loss By Joel A. Rodriguez, Md
San Antonio, TX
12.2016 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Receptionist
Riosurgical Weight Loss By Joel A. Rodriguez, Md
San Antonio, TX
03.2016 - 12.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance benefits, demographics, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
West Telemarketing/Alorica
Remote
09.2014 - 03.2016
- Managed a high volume of inbound and outbound calls daily, maintaining composure under pressure while providing exceptional service.
- Verify all customer demographics and make sure customer provides certain information to make sure its correct person listed before providing any information on account.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Eye Technician
Vision Source
San Antonio, TX
02.2012 - 09.2013
- Assisted patients in selecting appropriate eyewear, considering factors like face shape, lifestyle, and prescription requirements.
- Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
- Streamlined clinic operations by managing patient appointments, records, and insurance verification processes.
- Managed inventory levels for eyewear products and supplies ensuring consistent availability to meet varying patient needs.
Education
Diploma - Medical Assistant
Career Point College
San Antonio, TX02.2015
High School Diploma -
Lytle High School
Lytle, TX06.2008
Skills
- Brand Promotion
- Social Media Marketing
- Account development
- Staff Training and Development
- Customer Service
- Client Relations
- Documentation
- Payment Collection
- Product Distribution
- Sales Goals
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Written and oral communication
- Payment Processing
- LiveChat
- Keyboarding
- Math
- Medical terminology
- Insurance verification
- Reliable
- Dependable
- Inbound / Outbound calls
- Computer Savvy
- Multitasking
- Fast Learner
Timeline
Benefit Advocate Specialist
United Healthcare Group
11.2021 - 06.2022
Independent Distributor
Herbalife
08.2019 - Current
School Receptionist
Jubilee Highland Hills
08.2019 - 11.2019
Medical Assistant
Riosurgical Weight Loss By Joel A. Rodriguez, Md
12.2016 - 09.2018
Medical Receptionist
Riosurgical Weight Loss By Joel A. Rodriguez, Md
03.2016 - 12.2016
Customer Service Representative
West Telemarketing/Alorica
09.2014 - 03.2016
Eye Technician
Vision Source
02.2012 - 09.2013
Diploma - Medical Assistant
Career Point College
High School Diploma -
Lytle High School