Desiree Medina
Urbana ,IL
Summary
Experienced with client assessments, support planning, and community resources. Utilizes strong communication and empathetic listening to build trust and rapport with clients. Knowledge of social work ethics and practices, ensuring client-centered care and advocacy.
Overview
6
6
years of professional experience
Work History
Program Supervisor
National Youth Advocate Program
05.2023 - Current
- Oversaw staff training and development programs in Urbana, IL and Peoria, IL, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Treatment Advocate
National Youth Advocate Program
08.2021 - 05.2023
- Worked efficiently with parole officers in the community for effective treatment planning and case management.
- Delivered friendly service and offered expert support to youth and their families.
- Established trusting relationships with clients by maintaining open lines of communication and boundaries.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted assessments to identify evolving patient needs, adapting case management approaches accordingly.
Program Assistant
Illinois State University
08.2019 - 09.2020
- Created weekly lesson plans and facilitated groups with high school students at Urbana High School.
- Established rapport with youth with diverse backgrounds.
- Planned special CARE4U events for program participants and their families.
- Offered classroom management assistance to fellow team members.
- Provided one on one lessons to struggling students.
Direct Care Worker
Cunningham Children's Home
01.2019 - 08.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during times of crisis, fostering a sense of trust and psychological wellbeing.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Education
Bachelor's - Social Work
University of Illinois At Urbana-Champaign
Champaign, IL05-2018
Skills
- Operational leadership
- Case management
- Client advocacy
- Crisis management
- Building rapport
Timeline
Program Supervisor
National Youth Advocate Program
05.2023 - Current
Treatment Advocate
National Youth Advocate Program
08.2021 - 05.2023
Program Assistant
Illinois State University
08.2019 - 09.2020
Direct Care Worker
Cunningham Children's Home
01.2019 - 08.2019
Bachelor's - Social Work
University of Illinois At Urbana-Champaign
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