Desiree Melone
Redding,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Lead Operator/Office Representative
MD Imaging/DHAI
05.2023 - 10.2024
- Switch phone lines over in the morning
- Take an average of 500 calls a day
- Take and deliver messages and/or transfer calls to voice mail when appropriate personnel are unavailable
- Answer questions about organization and provide callers with addresses, directions, and other information needed
- Check all voicemails and emails
- Fill out and send oral prep instructions for CT patients not close enough to pick it up
- Create and email out the daily RAD lists and out lists to all employees
- Check for and print out all slide fees sent over from Shasta Community Health Center
- Verify pt is not covered under Medi-Cal or Partnership insurance before scanning Slide Fee into Pt Chart
- Create pt charts for Slide Fees that come over on new pts that have never been seen here before
- Enter all slide information into slide report in the correct file
- Figure out the loss or profit at the end of the month on the slide fees for that month
- Check all State Disability Contracts
- Print out results to procedures sent in by Disability and fax results and Disability Contracts back to State Disability
- Fold and send out all Women's Imaging letters from Medical Records
- Schedule all x-ray texts for patients from the previous day
- Flag all x-ray texts the next day
- In charge of employee birthdays
- Getting Birthday email out from the company as well as get a physical Birthday card to the dept of the employee with the Birthday so all may sign
- Create a work order through World Telecoms Website for any and all phone problems or issues the company is experiencing
- Order envelopes from Independent Business Forms with we used to send out all communications
- Create new Desi (phone) labels when requested by employees
- Review and approve phone system invoices
- Update and distribute employee phone extension and voice mail listings
- Record and distribute voice mailbox for new hires when requested by Human Resources
- Maintain system wide holiday greeting for main number and voice mail system greeting
- Record and distribute voice mails as requested for Administration, Coordinators and Leads
- Always handle ALL calls following HIPPA guidelines
Professional Phone Operator
MotherLode Answering Service
02.2021 - 04.2023
- 'Answered phones for multiple companies including all of Adventist Health offices, clinics and hospitals
- Had to contact all On Call Dr.'s and Specialists for the ER department using the preferred method of the On Call physician's choice
- Would schedule ambulance transfers with AMR or tone out a local ambulance per the Sheriffs Office for the Adventist Health Sonora Hospital
- Also answered and scheduled appointments for several plumbing, HVAC, Tree Services and time Shares
- Dispatched all towers for several different tow companies after hours which included working with AAA and other insurance companies
Deli Manager
Grab and Gourmet Deli
03.2020 - 01.2021
- Overseen the daily operations of the deli, managing food quality, safety, and presentation
- Handled preparing the menu and specials daily
- Monitored inventory and costs for the deli owner
Assistant Manager
Indian Creek Car Wash
02.2018 - 03.2020
- In charge of opening and closing down the wash
- Created the employee schedule
- Ordered and stocked supplies from several different vendors
- Handled any customer complaints and issued compensation
- Covered employees for their breaks and lunches
- In charge of the collecting and distributing the tips
- Started payroll training before having to shut down due to COVID
Housekeeping Supervisor/Inspector
Worldmark by Wyndham
01.2014 - 08.2015
- Assigned rooms as the rooms came available to the housekeepers on duty that day
- Communicated with laundry services of all the laundry needs for the different condos
- Inspected the condos after housekeeping before the housekeeper could move on to the next room available
Operations Mgr/Wellness Coordinator
11th Street Wellness Dispensary
03.2013 - 01.2014
- In charge of day to day operations
- Entered all patient information into the company database
- Assisted patients with product knowledge and choices
- Worked hand in hand with all the company's vendors
- Created the schedule and in charge of the crew working that day
In Home Health Aide
Medical Home Care Professionals
01.2012 - 09.2012
- Assisted elderly patient with daily activities, including bathing, dressing, and feeding
- Prepared meals in accordance with dietary needs
- Provided companionship and emotional support to patient
- Changed condom catheters on patients with little to no mobility
Education
Certificate - Professional Medical Assistant
Institute of Technology
Redding, CA12.2011
Skills
- Appointment scheduling
- Office administration
- Data entry
- Customer service
- Multitasking
- Efficiency
- Fax, Scanner and all office equipment
- Dispatching
- Work Orders
- Conflict resolution
- Food presentation
- Sanitation standards
- Inventory management
- Foodservice operations
- Health and safety regulations
- Recruitment and hiring
- Scheduling
- ComputerSoftware Knowledge
Volunteer Experience
Blood Source Blood Bank, Park Marina Dr., Redding, CA, 08/01/11, 03/31/12, Volunteered over 120 hours. Ran the canteen at their main location and on Mobile Blood Drives. Helped represent the company at several events including the local Christmas Parade.
References
- Christy Kesler, LVN, VA in Redding, CA, (530)953-9513
- Angela Gragg, Registration Supervisor, MDI, (530)604-4188
Hobbies and Interests
- Cooking/Baking
- Community Involvement
- Photography
- Music/Concerts
- Religion/Faith
- Family
- Decorating/Fashion
Phonenumbers
530-605-0583, 530-410-9271
Timeline
Lead Operator/Office Representative
MD Imaging/DHAI
05.2023 - 10.2024
Professional Phone Operator
MotherLode Answering Service
02.2021 - 04.2023
Deli Manager
Grab and Gourmet Deli
03.2020 - 01.2021
Assistant Manager
Indian Creek Car Wash
02.2018 - 03.2020
Housekeeping Supervisor/Inspector
Worldmark by Wyndham
01.2014 - 08.2015
Operations Mgr/Wellness Coordinator
11th Street Wellness Dispensary
03.2013 - 01.2014
In Home Health Aide
Medical Home Care Professionals
01.2012 - 09.2012
Certificate - Professional Medical Assistant
Institute of Technology
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