DESIREE MELONE
Redding,CA
Summary
Customer service professional with a proven track record in managing high volumes of inbound calls while ensuring customer satisfaction. Recognized with two awards for exceptional customer service and four awards for perfect attendance. Experienced in Food Service Management, Medical Office, Receptionist roles, and Factory Work. Committed to contributing to company success through hard work and quick learning.
Overview
19
19
years of professional experience
Work History
Lead Operator/Office Representative
MD Imaging/DHAI
Redding, US
05.2023 - 10.2024
- Switched phone lines each morning to ensure smooth daily operations.
- Managed an average of 500 calls daily, directing messages appropriately.
- Provided organizational information and directions to callers.
- Checked voicemails and emails for timely responses.
- Distributed daily RAD lists and out lists to employees via email.
- Processed slide fees and verified patient insurance before entering data.
- Prepared and sent oral prep instructions for non-local CT patients.
- Printed, faxed, and managed State Disability contracts efficiently.
Professional Phone Operator
MotherLode Answering Service
Sonora, US
02.2021 - 04.2023
- Managed phone communications for Adventist Health offices, clinics, and hospitals.
- Contacted On Call physicians and specialists for ER department via preferred methods.
- Scheduled ambulance transfers with AMR or coordinated local ambulances per Sheriff's Office directives.
- Answered and scheduled appointments for plumbing, HVAC, tree services, and timeshares.
- Dispatched tow trucks for multiple companies, collaborating with AAA and various insurance providers after hours.
Deli Manager
Grab and Gourmet Deli
Jamestown, US
03.2020 - 01.2021
- Overseen the daily operations of the deli, managing food quality, safety, and presentation
- Handled preparing the menu and specials daily
- Monitored inventory and costs for the deli owner
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
Assistant Manager
Indian Creek Car Wash
Sonora, US
02.2018 - 03.2020
- Managed opening and closing operations for wash facility.
- Developed employee schedules to ensure adequate staffing.
- Ordered and stocked supplies from multiple vendors to maintain inventory levels.
- Resolved customer complaints and issued compensations as necessary.
- Covered employee breaks and lunches to ensure service continuity.
- Collected and distributed tips among staff members efficiently.
- Initiated payroll training prior to shutdown due to COVID.
Housekeeping Supervisor/Inspector
Worldmark by Wyndham
Angels Camp, US
01.2014 - 08.2015
- Assigned rooms to housekeepers promptly as availability arose.
- Coordinated laundry services to fulfill diverse laundry needs for multiple condos.
- Inspected condos post-housekeeping to ensure standards before next assignments.
Operations Mgr/Wellness Coordinator
11th Street Wellness Dispensary
Tracy, US
03.2013 - 01.2014
- Oversaw daily operations to ensure efficient workflow and service delivery.
- Entered patient information into company database with accuracy and attention to detail.
- Assisted patients in product selection, enhancing customer satisfaction.
- Collaborated with vendors to maintain strong business relationships and service quality.
- Developed daily crew schedules to optimize staffing and productivity.
In Home Health Aide
Medical Home Care Professionals
Redding, US
01.2012 - 09.2012
- Facilitated daily activities for elderly patients, including bathing, dressing, and feeding.
- Prepared meals tailored to specific dietary requirements.
- Delivered companionship and emotional support to enhance patient well-being.
- Changed condom catheters for patients with limited mobility.
Dietary Aide & Environmental Services
Copperridge Care Center
Redding, CA
02.2010 - 01.2011
- Prepared and served meals according to dietary guidelines.
- Ensured that all food was prepared according to established health standards.
- Cleaned and sanitized kitchen equipment and surfaces.
- Observed special diets prescribed by physicians or nutritionists.
- Washed dirty linen, cleaned patient rooms and common areas.
Inspector/Packer
Madison Precision Products, Inc.
Madison, US
02.2006 - 10.2009
- Managed the daily operations of a busy warehouse distribution center, overseeing all aspects of receiving, storing, and shipping goods
- Maintained accurate records of inventory levels, conducted regular audits, and resolved any discrepancies or issues promptly
- Conducted thorough quality inspections on incoming materials, ensuring adherence to specifications and standards
- Performed regular audits of production processes to ensure compliance with industry regulations and company policies
- Trained new employees on quality control procedures, ensuring consistent understanding and implementation across the team
- Utilized various testing equipment and tools to perform accurate measurements and evaluations of product quality
- Prepared daily shipments and communicated with suppliers.
Skills
- Phone system management
- Customer service
- Safety compliance
- Work scheduling
- Insurance verification
- Electronic health records
- Food safety and menu planning
- Organizational skills
- Attention to detail
- Adaptability and work ethic
- Food safety
- Meal preparation
- Telephone etiquette
- Appointment scheduling
- Multi-line operation
- Empathy and patience
- Records management
Accomplishments
- Received 2 Customer Service Awards.
- Volunteered 150 hours in the canteen and recruited my very own blood drive at Blood Source Blood Bank.
- Perfect Attendance at last employer.
AREAS OF EXPERIENCE
- Management
- Retail
- Cashier (retail and grocery)
- Medical Home Care
- Diet Aide
- Environmental Services
- Housekeeping and Inspection
- Medical front and back office
- Scheduling
- Ordering and Inventory
- Factory Work
References
References available upon request.
Timeline
Lead Operator/Office Representative
MD Imaging/DHAI
05.2023 - 10.2024
Professional Phone Operator
MotherLode Answering Service
02.2021 - 04.2023
Deli Manager
Grab and Gourmet Deli
03.2020 - 01.2021
Assistant Manager
Indian Creek Car Wash
02.2018 - 03.2020
Housekeeping Supervisor/Inspector
Worldmark by Wyndham
01.2014 - 08.2015
Operations Mgr/Wellness Coordinator
11th Street Wellness Dispensary
03.2013 - 01.2014
In Home Health Aide
Medical Home Care Professionals
01.2012 - 09.2012
Dietary Aide & Environmental Services
Copperridge Care Center
02.2010 - 01.2011
Inspector/Packer
Madison Precision Products, Inc.
02.2006 - 10.2009
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