Desiree Melone
Redding
Summary
A dynamic professional with a solid track record at MD Imaging/DHAI Imaging, proficient in office administration and adept at handling a high volume of calls (500/day) efficiently. Demonstrated excellence in patient correspondence and adherence to HIPAA-compliant practices, contributing to improved customer service and staff morale. Proficient in medical records management and committed to ensuring positive patient experiences. A versatile office and administrative support specialist with extensive experience across various office settings. Capable of managing office duties, organizing records, and boosting workflow efficiency. Proven quick adaptation to new software and systems, enhancing data management and operational procedures. Achieved notable enhancements in document organization and internal communication protocols, resulting in more streamlined daily operations.
Overview
14
14
years of professional experience
Work History
Business Office Executive (temp)
Mission Healthcare
Redding
11.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Maintained clean work areas to ensure safety and compliance standards.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Answered telephones, directed calls, and took messages.
Medical Office Representative/Lead Operator
MD Imaging/DHAI Imaging
Redding
05.2023 - 10.2024
- Switch phone lines over in the morning
- Take an average of 500 calls a day
- Take and deliver messages and/or transfer calls to voice mail when appropriate personnel are unavailable
- Answer questions about organization and provide callers with addresses, directions, and other information needed
- Check all voicemails and emails
- Fill out and send oral prep instructions for CT patients not close enough to pick it up
- Check for and print out all slide fees sent over from Shasta Community Health Center
- Verify pt is not covered under Medi-Cal or Partnership insurance before scanning Slide Fee into Pt Chart
- Create pt charts for Slide Fees that come over on new pts that have never been seen here before
- Enter all slide information into slide report in the correct file
- Figure out the loss or profit at the end of the month on the slide fees for that month
- Check all State Disability Contracts
- Print out results to procedures sent in by Disability and fax results and Disability Contracts back to State Disability
- Fold and send out all Women's Imaging letters from Medical Records
- Schedule all x-ray texts for patients from the previous day
- Flag all x-ray texts the next day
- In charge of employee birthdays
- Getting Birthday email out from the company as well as get a physical Birthday card to the dept of the employee with the bday so all may sign
- Create a work order through World Telecoms Website for any and all phone problems or issues the company is experiencing
- Order envelopes from Independent Business Forms with Deused to send out all communications
- Create new Desi (phone) labels when requested by employees
- Review and approve phone system invoices
- Update and distribute employee phone extension and voice mail listings
- Record and distribute voice mailbox for new hires when requested by Human Resources
- Maintain system wide holiday greeting for main number and voice mail system greeting
- Record and distribute voice mails as requested for Administration, Coordinators and Leads
- Always handle ALL calls following HIPPA guidelines
Professional Phone Operator
MotherLode Answering Service
02.2021 - 04.2023
- Answered phones for multiple companies including all of Adventist Health offices, clinics and hospitals
- Had to contact all On Call Dr's and Specialists for the ER department using the preferred method of the On Call physician's choice
- Would schedule ambulance transfers with AMR or tone out a local ambulance per the Sheriffs Office for the Adventist Health Sonora Hospital
- Also answered and scheduled appointments for several plumbing, HVAC, Tree Services and time Shares
- Dispatched all towers for several different tow company's after hours which included working with AAA and other insurance company's
Deli Manager
Grab and Gourmet Deli
03.2020 - 01.2021
- Overseen the daily operations of the deli, managing food quality, safety, and presentation
- Handled preparing the menu and specials daily
- Monitored inventory and costs for the deli owner
Assistant Manager/Human Resources Officer
Indian Creek Car Wash
Redding
02.2018 - 03.2020
- In charge of opening and closing down the wash
- Created the employee schedule
- Ordered and stocked supplies from several different vendors
- Handled any customer complaints and issued compensation
- Covered employees for their breaks and lunches
- In charge of the collecting and distributing the tips
- Started payroll training before having to shut down due to COVID
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated employee benefits programs, including health insurance and retirement plans.
Housekeeping Supervisor/Inspector
Worldmark by Wyndham
01.2014 - 08.2015
- Assigned rooms as they came available to the housekeepers on duty that day
- Communicated with laundry services of all the laundry needs for the different condos
- Inspected the condos after housekeeping before the housekeeper could move on to the next room available
Operations Mgr/Wellness Coordinator
11th Street Wellness Dispensary
03.2013 - 01.2014
- In charge of day to day operations
- Entered all patient information into the company database
- Assisted patients with product knowledge and choices
- Worked hand in hand with all the company's vendors
- Created the schedule and in charge of the crew working that day
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
In home health Aide
Medical Home Care Professionals
01.2012 - 09.2012
- Assisted elderly patient with daily activities, including bathing, dressing, and feeding
- Prepared meals in accordance with dietary needs
- Provided companionship and emotional support to patient
- Changed condom catheters on patients with little to no mobility
Education
Certificate - Professional Medical Assistant
Institute of Technology
Redding, CA12.2011
Skills
- Appointments
- Data entry
- Customer service
- Insurance verification
- Multitasking
- Type 41 wpm
- Efficiency
- Fax, Scanner and all office equipment
- Handling large amount of phone calls
- Disability Claims
- Patient correspondence
- Work Orders
- Recruitment
- New Employee Orientation
- Employee Onboarding
- Employee morale management
- Online position posting
- Background Checks
- Payroll Processing
- Talent Acquisition
Volunteer Experience
Blood Source Blood Bank, Park Marina Dr., Redding, CA, 08/01/11, 03/31/12, Volunteered over 120 hours. Ran the canteen at their main location and on Mobile Blood Drives. Helped represent the company at several events including the local Christmas Parade.
Custom Section 1
NAME: Nancy Howk JOB: Business Director @ Mission Healthcare PHONE#: 918-688-9001
EMAIL: nhowk@missionhh.com
NAME: Megan Krovarik JOB: Lead Physical Therapist @ Mission Healthcare PHONE: 530-215-4562
EMAIL: mkovarik@missionhh.com
NAME: Cierra Arceneaux JOB: Scheduler @ Mission Healthcare PHONE: 530-782-2129
EMAIL: carceneaux@missionhh.com
Timeline
Business Office Executive (temp)
Mission Healthcare
11.2025 - Current
Medical Office Representative/Lead Operator
MD Imaging/DHAI Imaging
05.2023 - 10.2024
Professional Phone Operator
MotherLode Answering Service
02.2021 - 04.2023
Deli Manager
Grab and Gourmet Deli
03.2020 - 01.2021
Assistant Manager/Human Resources Officer
Indian Creek Car Wash
02.2018 - 03.2020
Housekeeping Supervisor/Inspector
Worldmark by Wyndham
01.2014 - 08.2015
Operations Mgr/Wellness Coordinator
11th Street Wellness Dispensary
03.2013 - 01.2014
In home health Aide
Medical Home Care Professionals
01.2012 - 09.2012
Certificate - Professional Medical Assistant
Institute of Technology