Outlet Manager
Sheraton Greensboro Hotel At Four Seasons
Greensboro, NC
05.2019 - Current
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Monitored store performance metrics such as sales goals, profit margins, return rates and operational costs.
- Provided feedback to employees on their job performance in order to enhance their skills and knowledge.
- Managed employee relations issues such as grievances and disciplinary actions.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Analyzed financial data to identify areas of improvement for the business unit's success.
- Recruited, hired and trained new employees in accordance with company policies and procedures.
- Performed regular stock checks and audits in order to maintain accurate inventory records.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.