Desiree Meneses

Serve as a primary point of contact for doctors, legal professionals, and internal staff across NY State Court System, handling high-volume email correspondence regarding mental health-related legal matters.

Manage confidential records, coordinate case schedules, and ensure timely communication between involved parties.

Assist with complex problem resolution, ensuring smooth case processing and efficient workflow.
Train and supervise clerical staff, providing guidance on best practices and compliance with state protocols.

Develop strong written communication skills by crafting clear and professional email responses daily.

Contributed to positive work culture by serving as a resourceful point-of-contact for staff questions and concerns.

Over 10 years of experience in social media marketing and online sales, specializing in both low-ticket and high-ticket offers for companies like Melalueca - The Wellness Company and ENAGIC.

Managed customer interactions through various digital platforms, providing product recommendations and resolving inquiries.

Created marketing content, optimized online sales funnels, and drove audience engagement.

Developed strong written communication and customer service skills through social media interactions and email support.

Delivered exceptional customer service in a fast-paced, high-pressure environment, assisting clients with inquiries and scheduling.

Managed front desk operations, including appointment bookings, package intake, and guest interactions.

Supervised and trained staff, enhancing efficiency and customer satisfaction across multiple locations.

Gained extensive experience handling high-pressure customer interactions, de-escalating conflicts, and providing top-tier service in fast-paced environments.

Developed the ability to read people’s emotions, anticipate their needs, and communicate effectively under stress—skills highly applicable to customer experience roles.