Desiree M. Feyer
Kill Devil Hills
Summary
Dynamic and customer-focused professional with extensive experience in FOH operations at Scotch Hall Preserve, recognized for enhancing service quality and driving sales through innovative events and unique cocktail offerings. Demonstrates strong skills in health code compliance and employee training, contributing to exceptional guest experiences and operational excellence. Proven ability to maximize business revenues while providing top-notch service in fast-paced environments. Excellent money handling, problem-solving, and time management skills support effective team work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender/Wait Staff Member
The Herringbone
Edenton
10.2022 - 07.2023
- Managed accurate bar tabs and processed cash and credit card transactions.
- Collected and organized daily till totals and tips.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
FOH Manager
Scotch Hall Preserve
MERRY HILL
06.2020 - 09.2022
- Increased customer engagement through special events and unique cocktails.
- Guided staff to enhance service quality.
- Collaborated with suppliers to ensure cost-effective and timely replenishment of stock.
- Maintained compliance with all food and beverage regulations.
- Consistently enforced highest standards for food preparation and sanitation.
- Managed and resolved service-related complaints.
- Verified quality and quantity of delivered products.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
Watersports Director
Scotch Hall Preserve
MERRY HILL
05.2017 - 07.2020
- Managed Rentals, customer check-ins and reservations
- Managed upkeep and maintenance of vessels
- Oversaw employees schedules and payroll
- Worked hands on in training and safety of customers during rental period
- On call at all times to ensure customer safety/satisfaction, as well as vessel performance
Warranty Administrator
Feyer Auto Group
Plymouth
11.2009 - 12.2014
- Explained policy details, claims status, and account changes to inform policyholder
- Calculated claims amounts and submitted paperwork for payment or review
- Processed new insurance policies, documenting premiums, coverage limits, and account holder information
- Processed new claims, verifying data and documentation prior to submitting for approval or review
- Used ACES to record claims information
- Process Factory Recalls thru Ford Database
Marine Boat Captain
Sunset Watersports
Key West
09.2007 - 11.2009
- Oversaw expert repairs to boats, ship-board equipment, and crew gear
- Assisted with maritime rescue operations by providing crew members and resources
- Directed work of crew members keeping ship operational and on-course
- Kept all areas clean, organized and in line with company professional standards
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- 50 Ton USCG Captains License
- Ensured the safety and overall great experience of 100/plus passengers
- Maintained Vessels in accordance USCG standards
Education
Interior Design/Hospitality -
East Carolina University
Greenville, North Carolina05.2005
High School Diploma -
Lawrence Academy
MERRY HILL, North Carolina05.2001
K-5 thru 10th Grade -
Alliance Christian
Portsmouth, Virginia05.1999
Skills
- Customer service
- FOH operations oversight
- Supply ordering
- Employee training
- Health code compliance
- Schedule coordination
- Team collaboration
- Sales promotion
- Point of sale systems
- Food safety
- Design and Event Planning and Decorating
- Time management
Certification
- USCG 50 Ton Maritime Captains License
Timeline
Bartender/Wait Staff Member
The Herringbone
10.2022 - 07.2023
FOH Manager
Scotch Hall Preserve
06.2020 - 09.2022
Watersports Director
Scotch Hall Preserve
05.2017 - 07.2020
Warranty Administrator
Feyer Auto Group
11.2009 - 12.2014
Marine Boat Captain
Sunset Watersports
09.2007 - 11.2009
Interior Design/Hospitality -
East Carolina University
High School Diploma -
Lawrence Academy
K-5 thru 10th Grade -
Alliance Christian
Similar Profiles
Amani BowensAmani Bowens
Line Cook at The HerringboneLine Cook at The Herringbone
Kenneth DurandettoKenneth Durandetto
Restaurant Consultant at Aoki Group/HerringboneRestaurant Consultant at Aoki Group/Herringbone
Avalon BerdzarAvalon Berdzar
Hostess at HerringboneHostess at Herringbone