Desiree Miller, RVT
Baton Rouge,LA
Summary
Dynamic Field Service Representative at IDEXX Laboratories with expertise in technical troubleshooting and customer relationship management. Proven track record in enhancing service delivery and client satisfaction through effective training and process improvement. Skilled in diagnostic equipment maintenance and cross-functional collaboration, consistently delivering high-quality support and fostering lasting client relationships. Skilled and experienced veterinary technician for the advocacy of public safety, education, outstanding patient care, and integrity in business.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Representative
IDEXX Laboratories
12.2018 - Current
- Diagnosed and resolved technical issues for laboratory equipment to ensure optimal performance.
- Conducted routine maintenance and calibration of diagnostic instruments to maintain compliance with standards.
- Provided training and support to clients on the proper use of IDEXX products and services.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
- Developed detailed reports on service activities, capturing insights for continuous improvement initiatives.
- Led on-site installations of diagnostic systems, ensuring adherence to timelines and quality expectations.
- Analyzed customer feedback to identify trends and implement targeted solutions for service enhancements.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Collaborated with cross-functional teams to resolve complex technical issues effectively.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Streamlined work order processes for faster response times and improved customer experience.
- Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
- Provided remote technical support to customers, reducing on-site visit requirements when possible.
- Reduced equipment downtime with proactive maintenance and troubleshooting efforts.
- Enhanced company reputation through prompt and effective resolution
- Delivered exceptional service under tight deadlines, ensuring that critical equipment was operational for client projects.
- Facilitated knowledge sharing sessions among new hires, speeding up their onboarding process.
- Improved team collaboration by sharing best practices for troubleshooting complex equipment problems.
- Adapted quickly to new technologies, ensuring company remained competitive in offering cutting-edge solutions.
- Has demonstrates competencies in Concur and Salesforce
Lead Veterinary Technician
BANFIELD PET HOSPITAL
03.2016 - 12.2018
- Trained and mentored junior technicians on clinical procedures and best practices.
- Provided exceptional customer service by greeting clients warmly, answering questions knowledgeably, and scheduling appointments efficiently.
- Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
- Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Obtained patient history from owners and performed physical examinations.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed dental cleanings using ultrasonic scaler.
- Performed fecal examinations, urinalysis and bloodwork.
- Educated clients on nutrition, preventive health and other animal care.
Owner/Operator
NATIVE WOODS PROFESSIONAL PET SITTING, LLC
08.2015 - 08.2016
- Provided attentive care for pets, ensuring their safety and well-being during visits.
- Established strong relationships with pet owners through regular communication and updates.
- Administered medications and handled special dietary requirements as needed.
- Implemented efficient scheduling processes to maximize service availability for clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Gave medication to pets following guidelines from owners.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Assisted in emergency situations by quickly assessing pet's condition and seeking veterinary care when necessary.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Small Animal Internal Medicine Nurse 3
Louisiana State Small Animal Teaching Hospital & Clinics
08.2011 - 08.2015
- Administered medications and treatments according to established protocols and veterinary guidelines.
- Monitored patient vital signs, documenting changes and reporting concerns to veterinarians promptly.
- Assisted in surgical procedures, ensuring sterile environments and maintaining necessary equipment.
- Streamlined patient intake processes, reducing wait times and improving client satisfaction scores.
- Implemented quality control measures that improved compliance with safety standards in the clinic environment.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated clients on disease management, and at home techniques for wellness strategies to improve long-term health outcomes of canine and feline companions.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Provided emotional support to patients family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Managed the Endoscopy procedure room and Feline Ward.
- Demonstarted proper technical procedures (sample prep, restraint, charting, physical exams, heartworm treatment, etc) to veterinary and veterinary technician students.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
ICU Nurse 2
Louisiana State Small Animal Teaching Hospital & Clinics
07.2009 - 08.2011
- Delivered patient-centered care in high-stress environments, ensuring safety and comfort for critically ill patients.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans, improving patient outcomes.
- Monitored vital signs and assessed patient conditions continuously, identifying changes and responding promptly to emergencies.
- Administered medications and treatments per physician orders, ensuring adherence to hospital protocols and standards of care.
- Educated patients and families on care procedures, enhancing understanding and compliance with treatment plans.
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Conducted ongoing monitoring of vital signs, lab results, and diagnostic tests to promptly identify changes in patient conditions.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Administered medications safely and effectively, following established protocols and guidelines for dosage calculations and administration techniques.
- Provided life-saving interventions during emergency situations, stabilizing patients and preventing further complications.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient recovery.
- Improved patient outcomes by implementing evidence-based nursing practices in the ICU setting.
- Coordinated timely responses to rapid response calls within the hospital facility leading to quicker intervention strategies for deteriorating patients.
- Continuously expanded clinical knowledge base through participation in educational workshops, seminars, and conferences related to critical care nursing.
- Implemented new hygiene protocols to reduce infection rates within ICU.
- Enhanced patient recovery rates with personalized care plans and consistent monitoring.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Delivered outstanding patient care in a high stress environment while maintaining my own composure.
- Provided emotional support to patients and their families, easing stress of hospitalization.
Veterinary Emergency Technician Assistant
Louisiana Veterinary Referral and Critical Care
02.2005 - 02.2007
- Administer emergency medical care to critically ill and injured animals.
- Operate and maintain advanced veterinary equipment and monitoring systems.
- Collaborate with veterinary team to develop and implement treatment plans.
- Train junior staff on emergency protocols and critical care procedures.
- Conduct triage assessments to prioritize patient care in high-stress situations.
- Monitor vital signs and adjust treatments based on patient response.
- Document patient progress accurately in electronic medical records system.
- Improved patient care by efficiently assessing and monitoring vital signs during emergency situations.
- Administered medications under the supervision of a veterinarian, ensuring accurate dosage and timely delivery.
- Collected pertinent patient information through thorough assessments, contributing to accurate diagnoses and treatments.
- Documented detailed patient reports for seamless handoff to receiving medical personnel, ensuring continuity of care.
- Expedited patient treatment by swiftly obtaining intravenous access for medication administration or fluid resuscitation purposes.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
Veterinary Kennel Technician and Technician Assist
General Animal Hospital
09.2004 - 02.2007
- Provided daily care and feeding for diverse range of animals, ensuring health and well-being.
- Maintained cleanliness and sanitation of kennel facilities, promoting safe environments for animals.
- Assisted in administering medications and treatments as directed by veterinarians, enhancing patient care.
- Monitored animal behavior and health, reporting changes to management to facilitate timely interventions.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
- Fostered positive and calming atmosphere for anxious pets with introduction of soothing music and pheromone diffusers in kennels.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Education
Associate of Science - Veterinary Science
Associate of Applied Science in Veterinary Technology
Denver, CO06-2009
Skills
- Technical troubleshooting
- Diagnostic equipment maintenance
- Customer relationship management
- Field service support
- Cross-functional collaboration
- Process improvement
- Training and mentoring
- Equipment installation
- Quality assurance protocols
- Compliance adherence
- Client communication skills
- Veterinary care standards
- Software applications (Concur, Salesforce)
- Workflow optimization
- Adaptability to change
- Schedule management
Accomplishments
- Achieved over 60 InVue installs in 6 months by effectively and efficiently working with my own and outside ecosystems.
- Peer mentored 4 FSRs
Certification
- Certified in Tradition Chines Medicine, Chi University, Reddick, Florida 05/15
- Louisiana Registered Veterinary Technician (8188) 11/09
Timeline
Field Service Representative
IDEXX Laboratories
12.2018 - Current
Lead Veterinary Technician
BANFIELD PET HOSPITAL
03.2016 - 12.2018
Owner/Operator
NATIVE WOODS PROFESSIONAL PET SITTING, LLC
08.2015 - 08.2016
Small Animal Internal Medicine Nurse 3
Louisiana State Small Animal Teaching Hospital & Clinics
08.2011 - 08.2015
ICU Nurse 2
Louisiana State Small Animal Teaching Hospital & Clinics
07.2009 - 08.2011
Veterinary Emergency Technician Assistant
Louisiana Veterinary Referral and Critical Care
02.2005 - 02.2007
Veterinary Kennel Technician and Technician Assist
General Animal Hospital
09.2004 - 02.2007
Associate of Science - Veterinary Science
Associate of Applied Science in Veterinary Technology