Desiree Milosavljevic
Murrieta,CA
Summary
Dynamic and results-oriented retail leader with a proven track record in driving specialty sales growth within the Target environment. As an Executive Team Lead, adept at inspiring high-performance teams to exceed sales targets while delivering exceptional customer service experiences. Skilled in strategic planning, inventory management, and merchandising to optimize product visibility and drive revenue. Strong communicator and collaborator with a keen ability to foster positive relationships with both team members and stakeholders. Committed to continuous improvement and staying abreast of industry trends to effectively adapt strategies and maximize profitability. Passionate about creating a dynamic and engaging shopping environment that delights customers and builds long-term brand loyalty.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Team Leader - Specialty Sales
Target
01.2024 - Current
- Manage apparel, accessories, home, beauty, and electronics departments which accounts for over 20 million in sales.
- Plan and execute daily/weekly workloads to deliver on department, store, and guest engagement goals, including planning merchandising, pricing workload, transitions, revisions, sales plans, events, and promotions.
- Utilize company tools and reporting to assess, plan, prioritize, execute and follow up to achieve sales goals and close gaps in performance.
- Manage, coordinate, plan, implement and evaluate business operations for departments, which include statistical, performance and managerial reporting, payroll support, and process improvement.
- Manage and plan execution of all stores visual merchandising guides and in store marketing.
- Lead my department's backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for customers.
- Partner and maintain strong relationships with store vendors to ensure smooth operations and collaborations.
- Mentor a team of leaders and consultants who are knowledgeable, passionate and stay current on brands, trends, and promotions in each department.
- Ensure the team is ready to engage with all customers by modeling active selling techniques and practicing active selling scenarios.
- Lead team onboarding, learning and actively help close product knowledge and improve gaps in skills through development, coaching, mentoring, and team interactions.
- Utilize performance metric tools and observations to assess effectiveness and retention of training programs.
- Work directly with team leaders to develop improvement plans.
- Built relationships with team members to encourage willingness to address concerns and issues.
Closing Team Lead
Target
02.2023 - 01.2024
- Demonstrate service culture that prioritizes guest service experience.
- Model, train, and coach expectations to deliver service standard.
- Problem-solving and prioritizing across multiple business areas to execute store strategies initiated by Store Director to deliver business results and store sales goals while prioritizing guest experience.
- Lead team to ensure departments are zoned, and stock, signs, and labels are accurate, setting store up for success next day.
- Lead team onboarding and learning to help close skill gaps through development, coaching, and team member interactions.
- Establishing clear goals and expectations, holding team members accountable to expectations; partnering with leaders as needed to share performance feedback.
- Support guest services such as back-up cashier, order pick up, drive up, and maintain compliance culture while executing duties, such as compliance with federal, state, and local adult-beverage laws.
Visual Merchandiser
Target
11.2021 - 02.2023
- Zoning general merch categories and sale floor stocks.
- Including pushing and stocking products to sales floor.
- Ensuring regular and promotional signing is set accurately.
- Conduct weekly price change workload for all general merch categories.
- Accurately execute all pulls and back stock products from general merchandise categories efficiently and timely.
- Process all inbound deliveries via receiving application to ensure inventory accuracy.
- Complete all backroom daily and weekly audits.
- Follow processes accurately with attention to detail. monitor own progress, and accurately prioritize tasks.
Health Service Associate
Anthem Blue Cross
01.2021 - 05.2021
- Contact medical facilities to verify providers, locations, and phone/fax numbers.
- Request medical records for HEDIS measures.
- Always observed strict HIPPA guidelines according to company policy.
Medical Receptionist
HealthCare Partners Medical Group
11.2015 - 08.2017
- Supported administration and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventory.
- Interviewed patients to collect medical information and insurance details.
- Maximized office efficiency by answering more than 200 incoming calls per day to provide office information and transfer calls to desired personnel.
- Straightened up the waiting room so that it remained neat and organized.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Took messages from patients and promptly relayed them to the appropriate staff.
- Entered patient information including insurance, demographics, and health history into the system to keep all records up to date.
- Set up appointments for physician visits and procedures using calendar software.
- Processed patient payments, scanned identification, and insurance cards.
- Communicated with all partners throughout practice- physicians and nursing staff.
- Delivered high-quality administrative and customer service to sustain patient and workflow.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Informed patients of financial responsibilities before rendering services.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
Front Desk Receptionist
Premier Physical Therapy
06.2013 - 11.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Informed patients of financial responsibilities before rendering services.
- Entered patient demographics, insurance, and health history into systems to keep records up to date.
- Greeted callers with enthusiasm, answering all phone calls by the second ring.
- Took messages from patients and promptly relayed them to the appropriate staff.
- Balanced cash box at the end of the day.
Clinic Coordinator
Dr. Tattoff
05.2012 - 11.2015
- Maintained daily calendars, set client appointments, and planned office events.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Processed hair and tattoo removal payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking and submitting purchase orders.
- Sorted incoming mail and directed it to correct personnel each day.
- Data input patient demographics into software.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
Front Desk Staff
Foothill Gym
11.2008 - 08.2012
- Discussed fitness classes with members to fit lifestyle goals.
- Answered phone calls, issued equipment, and completed guest check-ins.
- Advertised current promotions to increase enrollment.
- Cleaned and sanitized the locker room to complete station assignments, wiping down equipment, and restocked supplies.
- Returned equipment to the proper location, including re-racking weights and accessories.
- Trained newly hired staff on company policies, cleaning procedures, and customer service techniques.
- Provided excellent customer service in person or through telephone.
Education
Associate of Arts - Nursing
Mount Saint Mary's University
Los Angeles, CA05.2021
Associate of Science - Pre-Health
Mount Saint Mary's University
Los Angeles, CA08.2018
Transfer - Biology, Mathematics, Physical Science
Citrus College
Glendora, CA12.2016
Certified Medical Assistant - Medical Assistant
Kaplan College
North Hollywood, CA05.2011
High School Diploma -
Monrovia High School
Monrovia, CA06.2010
Skills
- Business development and planning
- Goals and performance
- Relationship building and management
- Customer Relationships
- Operations Management
- Team Development
- Vendor Management
- Team Leadership
- Administrative Skills
- Strategic Planning
Certification
- AED Certification
- CPR Certification
Timeline
Executive Team Leader - Specialty Sales
Target
01.2024 - Current
Closing Team Lead
Target
02.2023 - 01.2024
Visual Merchandiser
Target
11.2021 - 02.2023
Health Service Associate
Anthem Blue Cross
01.2021 - 05.2021
Medical Receptionist
HealthCare Partners Medical Group
11.2015 - 08.2017
Front Desk Receptionist
Premier Physical Therapy
06.2013 - 11.2015
Clinic Coordinator
Dr. Tattoff
05.2012 - 11.2015
Front Desk Staff
Foothill Gym
11.2008 - 08.2012
Associate of Arts - Nursing
Mount Saint Mary's University
Associate of Science - Pre-Health
Mount Saint Mary's University
Transfer - Biology, Mathematics, Physical Science
Citrus College
Certified Medical Assistant - Medical Assistant
Kaplan College
High School Diploma -
Monrovia High School