Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Montoya

Hobbs,NM

Summary

Knowledgeable Medical Scribe successful at operating in fast-paced, high-volume environments. Physically fit, active and energetic team player with a flexible and resourceful approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Medical Scribe

American Medical Group
01.2022 - Current
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Used [Software] to input information into computerized patient record system.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Responded to patient inquiries to provide information and resolve issues and concerns.

Medical Assistant

American Medical Group
08.2019 - 01.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed EKGs and other tests based on patient presentation in office.

Customer Service Representative

Windmill Spraying Service
01.2019 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.

Cashier

Walmart
04.2017 - 12.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Hobbs High School
Hobbs, NM
05.2012

Skills

  • Order Processing
  • Documentation Skills
  • Medical Assistance
  • Schedule Appointments
  • Trained in Shorthand
  • Records Organization
  • Data Entry
  • Workflow Improvements
  • Clinical Assistance
  • Strong Planning Skills
  • Vaccination Administratio

Timeline

Medical Scribe

American Medical Group
01.2022 - Current

Medical Assistant

American Medical Group
08.2019 - 01.2021

Customer Service Representative

Windmill Spraying Service
01.2019 - 08.2019

Cashier

Walmart
04.2017 - 12.2017

High School Diploma -

Hobbs High School

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Desiree Montoya