DESIREE MOORE

• Consistently met or exceeded performance metrics, leading to increased team success and recognition.
• Mentored junior staff, providing guidance on best practices in customer service.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
• Responded proactively and positively to rapid change.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Maintained high level of customer service through friendly and polite demeanor.
• Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
• Resolved customer issues through research and problem solving.
• Enhanced emergency response times by efficiently prioritizing and dispatching medical personnel and resources.
• Followed established protocols for professional handling of emergency situations.

• Directed dispatching and routing of medical calls
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
• Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
• Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
• Assisted in resolving customer complaints and grievances.
• Enforced company policies and regulations with employees.
• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field
• overseen employee whereabouts throughout the day
• documented scheduled changes, absences , leave early for manager , approved breaks or any conflicts that came up

answered any questions through online/verbal communications team might have or issues that arrise

assisted in any errors that came up that agents made

helped figure out and note any issue clients may have with the account to get it fixed in the system

• Monitored workflow to improve employee time management and increase productivity.