Desiree Morales Candelaria
Killeen,TX
Summary
Team Leader with experience in quality assurance, problem-solving, and communication. Skilled in managing projects, training teams, and organizing schedules. Known for strong work ethic, reliability, and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sergeant / Team Leader / Squad Leader
U.S. Army
Various Locations
04.2013 - 08.2021
- Led and mentored a team of 5 soldiers, enhancing unit efficiency and combat readiness.
- Conducted advanced technical maintenance on power generation equipment, increasing operational performance by 15%.
- Diagnosed and solved complex equipment issues, resulting in improved team proficiency and equipment uptime.
- Created and enforced safety protocols, which led to a 20% decrease in incidents during high-pressure deployments.
- Managed $50,000 in military equipment, ensuring zero losses over multiple deployments.
Desk Receptionist & Cashier
Felcon Auto Retail, Inc
Arecibo, PR
10.2011 - 03.2013
- Managed all incoming calls and client appointments, improving scheduling efficiency by 50%.
- Processed 100% of payments and prepared daily bank deposits with zero errors.
- Delivered exceptional customer service, achieving a 95% customer satisfaction rate.
- Improved office administration processes, reducing processing time by 30%.
- Resolved client issues, ensuring retention and positive feedback.
Education
Bachelor of Business Administration - Marketing
University of Puerto Rico
Arecibo, Puerto RicoSkills
Leadership & Management
- Team leadership
- Training and development
- Mentorship
- Problem-solving
- Client support
- Adaptability
- Strong work ethic
- Ability to work well under pressure
Technical & Safety
- Power generation equipment repair
- Environmental safety management
- Maintenance procedures
- Safety processes and procedures
Communication & Interpersonal Skills
- Excellent interpersonal communication
- Effective presentation skills
- Bilingual (English/Spanish)
- Visual communication
- Client interaction
Administrative & Organizational
- Record keeping
- Appointment scheduling
- Financial transaction handling
- Accounting
- Typing/keyboard proficiency
Certification
- Intuit Academy Tax Exam - Level 1
- Intuit Academy Tax Preparation Training
Timeline
Sergeant / Team Leader / Squad Leader
U.S. Army
04.2013 - 08.2021
Desk Receptionist & Cashier
Felcon Auto Retail, Inc
10.2011 - 03.2013
- Intuit Academy Tax Exam - Level 1
- Intuit Academy Tax Preparation Training
Bachelor of Business Administration - Marketing
University of Puerto Rico
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