Summary
Overview
Work History
Education
Skills
Coursesskills
Summaryofqualification
Timeline
Generic

Desiree M. Ramon

Lansing,IL

Summary

To secure a position as a skilled Customer Service Representative offering ten years of diversified experience in finance, marketing and collections, while achieving optimal customer satisfaction as well as meeting or surpassing company expectations.

I possess excellent knowledge within the banking and customer service industry. Demonstrate excellent communication skills with the ability to build strong rapport with customers when working in a fast paced team oriented environment. I also exhibit extensive managerial skills in a professional and conducive manner. I'm reliable and considered a subject matter expert in planning, marketing, staffing, training, and delivering optimal customer service.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

17
17
years of professional experience

Work History

Agent in Charge

Focused Employer
04.2022 - Current
  • Conduct regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Demonstrate strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.
  • Foster a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
  • Collaborate with store manager to develop targeted sales goals and strategies for the retail team.
  • Manage cash handling procedures, maintaining accurate records of daily transactions and deposits.
  • Resolve conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.

Telephone Sales Representative

TruGreen
Crestwood , IL
03.2015 - 03.2020
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
  • Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
  • Delivered exceptional service with a professional demeanor, building long-lasting relationships with clients.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Negotiated pricing and payment terms with customers when possible to close deals.

Assistant Branch Manager

Guaranty Bank
Alsip, IL
06.2012 - 10.2013
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Personal Banker

Guaranty Bank
Alsip, IL
01.2011 - 06.2012
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

Banking Customer Service Representative

TCF National Bank
Brooklyn Center, MN
09.2007 - 11.2010
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.

Education

General Education -

Moraine Valley Community College
01.2003

GED -

Moraine Valley Community College
01.2002

Skills

  • Switch Board Operator
  • Teller Operations
  • MS Office - Word
  • MS Office - Excel
  • MS Office - Power Point
  • Key Essentials of Customer Service
  • Store operations
  • Accounts Receivable
  • Accounts Payable
  • Team motivation

Coursesskills

  • Switch Board Operator
  • Teller Operations
  • MS Office - Word, Excel, and Power Point
  • Key Essentials of Customer Service
  • Accounts Receivable and Payable

Summaryofqualification

I possess excellent knowledge within the banking and customer service industry. Demonstrate excellent communication skills with the ability to build strong rapport with customers when working in a fast paced team oriented environment. I also exhibit extensive managerial skills in a professional and conducive manner. I'm reliable and considered a subject matter expert in planning, marketing, staffing, training, and delivering optimal customer service.

Timeline

Agent in Charge

Focused Employer
04.2022 - Current

Telephone Sales Representative

TruGreen
03.2015 - 03.2020

Assistant Branch Manager

Guaranty Bank
06.2012 - 10.2013

Personal Banker

Guaranty Bank
01.2011 - 06.2012

Banking Customer Service Representative

TCF National Bank
09.2007 - 11.2010

GED -

Moraine Valley Community College

General Education -

Moraine Valley Community College

Similar Profiles

CREATE PROFILE
Desiree M. Ramon