Samone Knox
Tulsa
Summary
Dynamic mental health professional with experience at Family & Children's Services, skilled in individualized treatment plans and crisis intervention. Proven ability to enhance patient well-being through compassionate care and effective collaboration with multidisciplinary teams. Recognized for maintaining HIPAA compliance while documenting vital patient interactions and fostering positive treatment outcomes.
Mental health professional with extensive background in therapeutic care and patient support. Known for effective collaboration and adaptability in dynamic healthcare settings. Focused on delivering compassionate care and fostering positive, team-oriented environment.
Knowledgeable with strong foundation in mental health support and patient care. Demonstrated ability to implement therapeutic techniques and contribute to team-based care plans. Proven skills in crisis intervention and patient communication ensure supportive environment for individuals in need.
Dedicated with mental health expertise and certification. Delivered compassionate patient support in community-based treatment facility and contributed to many patients' status improvements. Strong communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
6
6
years of professional experience
Work History
Front Desk Spec & Mental Health Tech
Family & Children's Services
10.2023 - Current
- Monitored patient behavior and emotional status to ensure safety and well-being.
- Assisted in developing and implementing individualized treatment plans for clients.
- Documented observations and progress notes accurately in electronic health records.
- Collaborated with multidisciplinary teams to coordinate patient care effectively.
- Trained new staff on protocols, procedures, and best practices within the facility.
- Led group therapy sessions to promote communication and social skills among patients.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
Customer Service Representative
Avis Budget Group
05.2022 - 09.2022
- Resolved customer inquiries and issues via phone, email, and chat efficiently.
- Processed rental agreements and transactions accurately while maintaining compliance with company policies.
- Assisted customers with vehicle selection, upgrades, and additional services to enhance satisfaction.
- Collaborated with team members to streamline processes and improve service delivery standards.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Call Center Representative
Hertz Car Rental
07.2020 - 11.2021
- Responded to customer inquiries via phone, providing accurate information and support.
- Resolved issues effectively, ensuring high levels of customer satisfaction and retention.
- Documented interactions in CRM system, maintaining accurate and detailed records.
- Collaborated with team members to improve call handling processes and efficiency.
Collection Customer Service Representative
Calvary Portfolio Services
04.2020 - 07.2020
- Managed inbound and outbound calls to resolve customer inquiries and payment arrangements.
- Assisted clients in understanding account statuses and repayment options effectively.
- Utilized collection software to track accounts, ensuring accurate records and timely follow-ups.
- Collaborated with team members to streamline processes, enhancing overall efficiency in collections.
Education
High School Diploma -
Jenks High School
Jenks, OKBachelor of Science -
Southern New Hampshire University
Hooksett, NHSkills
- Patient monitoring
- Individualized treatment plans
- Electronic health records
- Multidisciplinary collaboration
- Daily living assistance
- Record keeping
- Coping strategies education
- Treatment team engagement
- Vital signs measurement
- HIPAA compliance support
- Behavior observation
- Crisis intervention
- Behavioral management
Timeline
Front Desk Spec & Mental Health Tech
Family & Children's Services
10.2023 - Current
Customer Service Representative
Avis Budget Group
05.2022 - 09.2022
Call Center Representative
Hertz Car Rental
07.2020 - 11.2021
Collection Customer Service Representative
Calvary Portfolio Services
04.2020 - 07.2020
High School Diploma -
Jenks High School
Bachelor of Science -
Southern New Hampshire University