Desiree Muth

• Attention to detail
• Organization
• Time management

Duties included; stripping and redressing the bed properly, cleaning the bathroom with proper chemicals and stocking with towels & soap. Time management maintained.

• Manage and close out drawer
• Professional
• Knowledgeable
• Problem solving

Utilized life skills in order to gain understanding in money procedures, including the handling and counting of monies. Most importantly maintaining rapport, while accurately handling customer transaction; both in drive thru and lobby. Maintained personal cash drawer and balancing multiple times of day. Opening and closing Vault for the day; dual control utilized to transact using vault and other banking processes.

• Cash handling
• Merchandise return
• Diligence preventing fraud
• Attention to detail

Assist customers transferring money domestic or foreign. Interact professionally and attention to detail from behavior and details surrounding the transfer. Verifying identification using their government issued id. Additionally, processed returns of merchandise collecting details ensuring a proper return. Following timeframes of purchase according to procedure, as well matching item, to box, to receipt keeping it an honorable return. Created and put away cash drawer at beginning and end of shift.

• Deescalation
• Sales
• Problem solving
• Active listening

Receive incoming calls involving a financial conflict on their deposit account(s). Empathizing and finding a resolution was a strength in tactic for de-escalation, by managing active listening at all times. Collected information involving their personal finances and government id to process an opening of deposit accounts and/or applying for credit. Following guidelines set verbatim for quoted interest rates and other procedures. Maintained proper call handling talk time.