Desiree N Gomez-Perez
Whittier,USA
Summary
Dynamic customer service professional with extensive experience at CIT Bank, adept at resolving complex issues and enhancing client satisfaction. Proficient in Microsoft Office and skilled in Spanish comprehension, I excel in fast-paced environments, consistently exceeding performance goals while delivering exceptional service and fostering positive client relationships.
Overview
2026
2026
years of professional experience
Work History
Heathcare
IHSS Public Authority
Monterey Park, CA
08.2019 - Current
- Provided daily assistance to individuals with disabilities, including medication distribution and transportation for medical appointments.
- Prepared special meals for clients on restricted diets, ensuring nutritional needs were met through G-Tube feeding.
- Changed diapers for a child requiring full assistance, maintaining hygiene and comfort.
Customer Service Rep
CIT Bank
Pasadena, CA
12.2018 - 03.2019
- Responds to customer inquiries and independently resolves any issues that may have occurred
- Identifies cross sales opportunities; cross sells products and services, retains maturing of CD accounts
- Possesses a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction
- Guides customers through digital solutions including assistance in completing a new account application
- Requires excellent verbal and written communication skills
- [Call Center]
Customer Service Rep
Columbia Bank
Lakewood, WA
10.2017 - 09.2018
- Call center environment
- Obtained client information and confirmed identity
- Answered between 60-80 calls per day both inbound and outbound
- Exceeded our customers’ expectations by being effective and efficient
- Navigated through multiple computer systems to perform transfers, disputes, balance inquiries, and order new debit or credit cards
- Read understood and followed SOP’s and regulations
- Maintained exceptional personal and professional standards
- [Call Center]
Fulfillment Associate
Amazon
Kent, WA
05.2015 - 09.2017
- Picked, packed and shipped orders
- Located and reordered inventory as needed
- Load and unload trucks
- Met and maintained goals that were set for our department
- Focused on guest experience and the quality of the merchandise that guest was purchasing
- [Warehouse]
Barista
Starbucks
SeaTac, WA
12.2013 - 04.2014
- Exceeded the expectations of our customers
- Provided fist class service that surpassed our competitors
- Continuously memorized new and seasonal drinks that expanded my skills and performance
- Delivered valued products
- Efficient and effective
- [Barista]
Customer Service Rep
Xerox
Lacey, WA
07.2009 - 05.2013
- Answered incoming calls
- Assisted with phone plans and upgrade eligibility
- Helped with some technical support
- Assisted with billing and payments
- [Call Center]
Customer Service Rep
Catalina Express
San Pedro, CA
10.2006 - 01.2007
- Call center environment intake calls of 60-80 per day
- Educated guests on specials and promotions
- Booked clients reservations
- [Call Center]
Crew Member
McDonald's
Renton, WA
- Became a shift leader within the first six months of my employment
- Insured correct and exceptional customer service
- Made daily count of registers and safe at the end of my shifts
- Made sure to make a positive and professional impact on our daily guests
- [Shift Leader]
Education
High School Diploma -
Downey Adult School
Downey, CA12-2022
Skills
- Spanish comprehension
- Sign language learner
- Microsoft Windows proficiency
- Microsoft Office suite
- Excel expertise
- Word processing skills
- Point of sale systems
- Port of Seattle badge holder
- Typing speed of 60 WPM
References
- Kiana, Hurd, 253.737.9207, Columbia Bank, Tacoma, WA
- Syreeta, Washington, 425.791.4436, Columbia Bank, Tacoma, WA
- Tanesha, Blanks, 253.232.3579, Columbia Bank, Tacoma, WA
- David, Anderson, 253.282.8403, Columbia Bank, Tacoma, WA
Personal
I am excited to learn more about the opportunity and share with you how I would be a great fit for your company, I believe that I would be a great addition to your team because I collaborate with others to arrive at the best decision and solution that would benefit the company, I also take the initiative to continuously improve and expand my skills. My work ethic is professional, I see through all my challenges and conquer them, I am very efficient and effective.
Timeline
Heathcare
IHSS Public Authority
08.2019 - Current
Customer Service Rep
CIT Bank
12.2018 - 03.2019
Customer Service Rep
Columbia Bank
10.2017 - 09.2018
Fulfillment Associate
Amazon
05.2015 - 09.2017
Barista
Starbucks
12.2013 - 04.2014
Customer Service Rep
Xerox
07.2009 - 05.2013
Customer Service Rep
Catalina Express
10.2006 - 01.2007
Crew Member
McDonald's
High School Diploma -
Downey Adult School